Hard-working Automotive Technician specializes in emergency roadside repair. Maintains safety measures in garage and keeps customers informed about repair statuses and costs. Dedicated Automotive Technician with 35 years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting the team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.
Work History
Rigger
Form 700 Pty Ltd
DANDENONG NORTH, Vic
2011 - Current
Maintained open communication with crane and other equipment operators to smoothly transport loads.
Used bolts and clamps to attach pulleys and fix beams, ceilings and gin pole booms.
Signaled and verbally directed workers engaged in hoisting and moving loads to protect workers and materials.
Transported materials, tools and machines to installation sites.
Sorted and erected steel, bolt-up and torque connections.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Racv - Road Side Assistance - Contractor
Mack Towing
Huntingdale, Vic
2003 - 2011
Contact References - Keith Benjamin - RACV - 0405120936 - Rodney James - RACV - Resource Centre Department (Noble Park)
Adhered to safety protocols and safe work practices to reduce likelihood of injury.
Handled client inquiries with exceptional professionalism and enthusiasm.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Mentored junior team members and managed employee relationships.
Analyzed reports on improvements to improving efficiency.
Pre Purchase Vehicle Inspector
State Road Vehicle Inspections
Bullen, Vic
2000 - 2003
Photographed damaged areas on vehicles and submitted pictures with completed inspection reports.
Checked returned vehicles for various types of damage and mechanical problems.
Reviewed repairs by test driving vehicles and conducting final inspections.
Communicated with Customers to report vehicle issues not addressed by service department.
Completed vehicle inspections to verify compliance with standards and regulations and prevented use of vehicles with extreme safety concerns or violations.
Inspected vehicles to assess damage and functionality, recommend changes and issue violation notices.
Monitored repair work and inspected post-repair vehicles to verify proper quality and compliance with requirements.
Attached onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections.
Identified emissions testing procedures and standards appropriate for age and technology of vehicles.
Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
Identified vehicle modifications to emissions equipment and fuel system to assess effects and determine legality.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Mobile Mechanic
Lube Mobile
Fairfield, Vic
1991 - 1999
3 years most requested Mechanic - 1995 to 1997
Executed preventive and corrective maintenance on work trucks and other vehicles.
Monitored shop equipment to maintain safe working condition.
Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
Kept detailed records of repairs, labor involved and parts used.
Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Connected electrical wiring to control panels and electric motors.
Assisted drivers by safely directing vehicle backward to position correctly.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Conducted test drives before and after repair services.
Examined critical vehicle systems and parts to determine appropriate repairs and costs.
Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
Evaluated vehicle schematics to assess required parts and order accordingly.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Conducted inspections and tests to verify safety and compliance with emissions limits.
Tracked mechanical and repair problems and discussed solutions with shop leadership.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Monitored shop safety and promoted adherence to required OSHA protocols.
Performed routine and reparative maintenance for company freight and trucks.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Calculated estimated repair costs and provided quotes to secure customer approval.
Apprentice Mechanic
Rex Colliver Automotive Services
Moorabbin, Vic
1986 - 1991
Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
Maintained neat, organized and professional personal and bay appearance.
Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.