Marc Smoorenburg
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
46
46
years of professional experience
Work History
McDonald's Franchisee
Marc Australia Pty Ltd
Melbourne, Vic/ Rockhampton QLD
01.1994 - 12.2023
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
- Established strong relationships with local media outlets for increased coverage on promotional events and announcements, resulting in greater public awareness of the franchise''s presence within the community.
- Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
- Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sargent Victoria Police
Victoria Police Department
Melbourne, VIC
02.1978 - 12.1991
- Facilitated professional development opportunities such as workshops or seminars for continual growth of command members.
- Championed physical fitness initiatives within the command, promoting health-focused lifestyle choices among soldiers.
- Enhanced unit cohesion by implementing team-building exercises and open communication channels.
- Increased readiness levels by conducting regular training sessions and performance evaluations.
- Streamlined operational processes for improved efficiency and productivity within the command.
- Directed security operations during deployment, safeguarding personnel and assets from potential threats.
- Conducted risk assessments to identify potential hazards and implement appropriate safety measures during training exercises and deployments.
- Managed resources effectively, ensuring optimal usage of manpower, equipment, and budget allocations.
- Executed tactical operations with accuracy and control.
- Conducted and oversaw interrogations, briefings and debriefings.
Education
Diploma of Business Management - Business / Commerce
McDonald's Management Development Training
Sydney HU.02.1994
Skills
- Brand Compliance
- Operations Management
- Business Networking
- Training Oversight
- Performance Analysis
- Business Development
- Marketing expertise
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Effective leader
- Relationship Building
- Staff training/development
Timeline
McDonald's Franchisee
Marc Australia Pty Ltd
01.1994 - 12.2023
Sargent Victoria Police
Victoria Police Department
02.1978 - 12.1991
Diploma of Business Management - Business / Commerce
McDonald's Management Development Training