Summary
Overview
Work History
Education
Skills
Timeline
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Marc Smoorenburg

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

46
46
years of professional experience

Work History

McDonald's Franchisee

Marc Australia Pty Ltd
01.1994 - 12.2023
  • Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
  • Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
  • Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
  • Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
  • Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
  • Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
  • Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
  • Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
  • Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
  • Established strong relationships with local media outlets for increased coverage on promotional events and announcements, resulting in greater public awareness of the franchise''s presence within the community.
  • Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
  • Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
  • Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sargent Victoria Police

Victoria Police Department
02.1978 - 12.1991
  • Facilitated professional development opportunities such as workshops or seminars for continual growth of command members.
  • Championed physical fitness initiatives within the command, promoting health-focused lifestyle choices among soldiers.
  • Enhanced unit cohesion by implementing team-building exercises and open communication channels.
  • Increased readiness levels by conducting regular training sessions and performance evaluations.
  • Streamlined operational processes for improved efficiency and productivity within the command.
  • Directed security operations during deployment, safeguarding personnel and assets from potential threats.
  • Conducted risk assessments to identify potential hazards and implement appropriate safety measures during training exercises and deployments.
  • Managed resources effectively, ensuring optimal usage of manpower, equipment, and budget allocations.
  • Executed tactical operations with accuracy and control.
  • Conducted and oversaw interrogations, briefings and debriefings.

Education

Diploma of Business Management - Business / Commerce

McDonald's Management Development Training
Sydney HU.
02.1994

Skills

  • Brand Compliance
  • Operations Management
  • Business Networking
  • Training Oversight
  • Performance Analysis
  • Business Development
  • Marketing expertise
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Effective leader
  • Relationship Building
  • Staff training/development

Timeline

McDonald's Franchisee

Marc Australia Pty Ltd
01.1994 - 12.2023

Sargent Victoria Police

Victoria Police Department
02.1978 - 12.1991

Diploma of Business Management - Business / Commerce

McDonald's Management Development Training

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Marc Smoorenburg