Marc Thomson
Gold Coast,QLD
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to process payment and complete orders.
Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Woolworths Supermarket
10.2021 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Described products to customers and how best to care for merchandise.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with other departments to guarantee customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
Sales Assistant
City Beach
11.2020 - 02.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
Bachelor of Construction Management -
Griffith University
Gold Coast, QLD2027
Certificate III - Bar Skills Training, RSA & RSG -
Industry Training Services
Ashgrove, QLD07.2023
Graduate Certificate of Education -
Marymount College
Burleigh Waters, QLD11.2022
Skills
- Trained in Salesforce
- Training and Development
- Cash Register Operations
- Issue and Complaint Resolution
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Cash Handling
- Guest Satisfaction
- Client Rapport-Building
- Employee Relationships
- Brand Awareness
- Calm and Professional Under Pressure
Timeline
Customer Service Assistant
Woolworths Supermarket
10.2021 - Current
Sales Assistant
City Beach
11.2020 - 02.2021
Bachelor of Construction Management -
Griffith University
Certificate III - Bar Skills Training, RSA & RSG -
Industry Training Services
Graduate Certificate of Education -
Marymount College
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