Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Marcel Stoltz

Marcel Stoltz

Sunshine Coast,QLD

Summary

Dynamic professional with experience at Harmony Cafe and Stoltz Properties, excelling in problem-solving and communication. Proven ability to enhance customer satisfaction and streamline operations, while effectively managing POS systems. Recognized for creating welcoming environments, ensuring top-notch service, and operational efficiency. Eager to contribute to a vibrant team.

I like to think that I am a warm, friendly person, eager to meet people and contribute to a positive environment.

Overview

2
2
years of professional experience

Work History

Barista/ All rounder

Harmony cafe
Sunshine Coast, QLD
03.2025 - Current
  • Prepared and served coffee beverages to customers with attention to quality.
  • Maintained cleanliness of workstations and customer areas throughout the shift.
  • Assisted customers with menu selections and provided product recommendations.
  • Operated espresso machines and equipment following safety protocols.
  • Managed cash register transactions accurately and efficiently.
  • Restocked supplies and organized inventory during quieter periods.
  • Engaged with customers to create a welcoming atmosphere in the café.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Accommodation Manager

Stoltz Properties
South Africa
01.2024 - 03.2025
  • Implemented check-in and check-out procedures for efficient guest processing.
  • Organized maintenance requests to ensure facilities remained in optimal condition.
  • Resolved customer complaints in a timely manner by providing satisfactory solutions or alternative options when applicable.
  • Analyzed market trends and competitor pricing information to set competitive rates.
  • Conducted regular inspections of guest rooms, public areas and back-of-house areas to ensure safety protocols are followed.
  • Performed administrative duties including filing paperwork, responding to emails.
  • Participated in sales calls and meetings with corporate accounts.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.

Education

Bachelor of Orthotics And Prosthetics -

University of The Sunshine Coast
Sunshine Coast, QLD
11-2027

Skills

  • Problem solving
  • POS system operation
  • Time management
  • Fast eager learner
  • Communication

Languages

English
Native/ Bilingual
Afrikaans
Native/ Bilingual

References

References available upon request.

Timeline

Barista/ All rounder

Harmony cafe
03.2025 - Current

Accommodation Manager

Stoltz Properties
01.2024 - 03.2025

Bachelor of Orthotics And Prosthetics -

University of The Sunshine Coast

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Marcel Stoltz