Marcel Xuan Cruz
Unit 8/7-9 Central Avenue, Westmead,NSW
Summary
Join a forward-thinking team where I can apply the skills and technical knowledge gained from experience as an applications specialist and laboratory technician. I aim to deliver high quality services and product-based solutions through effective communication to benefit patient care, maintain and develop rapport with clientele, and engage in future innovations.
Overview
18
18
years of professional experience
Work History
Scientific Officer (Histology)
Southern Sun Pathology (ACL)
07.2024 - Current
- Mentor and train junior staff in, basic and advanced, histology techniques and procedures
- Embedding tissue into molten wax in preparation for slide processing
- Demonstrate high quality microtomy skills on triaged patient tissue in an efficient and timely manner
- Exercise management and organisational skills with tasks pertaining to microtoming IHC and further levels, loading and retrieving slides that have completed staining, and screen patient slides to confirm quality control and patient tissue are stained correctly
- Performing daily maintenance on Ventana BenchMark ULTRA IHC, routine staining and coverslipping instruments
Senior Scientific Officer (Histology)
Healius (Laverty Pathology)
05.2023 - 06.2024
- Receiving and completing staining requests for Histology, Cytology, Haematology and Veterinary pathologists requiring effective and concise verbal skills over phone and in person.
- Re-embed tissue into molten wax upon pathologist request in preparation for further microtomy sectioning
- Sorting and microtoming various tissue, human and veterinary specimens, according to priority
- Perform staining techniques of tissue using vast ranges of chemical and immunoperoxidase stains, with both Ventana BenchMark ULTRA IHC and Ventana BenchMark Special Stains System.
- Exercise management and organisational skills with tasks pertaining to microtoming IHC and further levels, loading and retrieving slides that have completed staining, screening and allocating patient cases to pathologists
- Performing daily maintenance on Ventana BenchMark ULTRA IHC instruments.
Applications Specialist and Technical Support
Werfen Australia
11.2020 - 12.2022
- Responsible for external training of current and new customers whilst creating and maintaining rapport within haemostasis, autoimmune, acute care diagnostic and blood gas disciplines
- Organised and conducted nationwide presentations on haemostasis instrumentation, receiving exceptional feedback
- Provided highly visible customer support through performance of on-site installations, and through troubleshooting of complex instrument and reagent system applications across haemostasis, autoimmune, blood gas and acute care diagnostic disciplines
- Assisted existing and new customers in properly understanding and utilising product range
- Travelled extensively to customer sites across Australia during peak COVID-19 periods to support product line and ensure customer satisfaction
- Received phone calls or messages from customers requiring technical support and provided appropriate support for issue resolution
- Continuously supported Australian sales department in their marketing/sales activities, including performance of system demonstrations and evaluations
- Ensured technical service team and other internal employees were continuously updated and trained on new product lines
- Worked with technical and service team to program and configure instrumentation at customer sites and in Werfen demonstration/training room
- Participated in call escalation process and when necessary escalated to others within organisation, including global team. Acted as customer advocate to ensure customer satisfaction
Technical Officer (Histology)
Sonic Healthcare (Douglass Hanly Moir Pathology)
04.2007 - 11.2020
- Trained staff in histology department requiring effective and concise verbal and demonstration skills
- Process tissue using Vaccuum Infiltration Processing and Peloris processors
- Embed various tissues into molten wax
- Sorting and microtoming various tissue specimens according to priority
- Perform staining techniques of tissue using vast range of chemical stains
- Exercise management and organisational skills with tasks pertaining to allocating patient cases to Pathologists and filing slides and specimen cassettes.
- Basic use of Ventana IHC staining instrument and subsequent washing process.
Casual Teaching Associate
University of Technology Sydney
06.2013 - 11.2019
- Organise, set-up and lead practical classes
- Assist lead demonstrator with educating and demonstrating haematological/immunological aspects to students
- Prepare and present educational presentations for various student year groups
- Conduct out of hours tutorial groups for examination preparation
- Preparing blood smears
- Supervise students when conducting practical work
- Supervise students during examination period
Technical Officer -Histology & Molecular Genetics
RCPA QAP
03.2015 - 02.2016
- Fulfill embedding, microtomy and tissue staining requirements
- Ensure precise attention to detail is followed
- Produce high quality slides which other companies test their standards against
- Follow specific Standard Operating Procedures
- Exhibit time management and efficiency skills to fulfill deadlines
Work Experience Student
Prince of Wales Hospital - SEALS - Haematology
12.2011 - 03.2012
- Performing basic blood grouping, crossmatching, antibody screening and antibody identification procedures
- Triaging specimens according to priority
- Operating and troubleshooting Sysmex machinery
- Preparing and staining of blood smears
Education
Master of Science - Medical Biotechnology
University Of Technology Sydney
2012
University of Western Sydney -
Bachelor of Medical Science - Major in Medical Bioscience
2009
Ultimo TAFE -
Completed Diploma in Pathology Laboratory Technology (Pathology Testing)
2007
Epping Boys High School -
Completed High School Certificate (HSC)
2004
Skills
- Exceptional verbal and written communication, and interpersonal skills
- Excellent presentation skills and public speaking
- Excellent laboratory technical skills
- Strong familiarity with laboratory workflow in association with different departments
- Self-motivated and enthusiastic attitude
- Quick learner
- Maintain great attention to detail
- Critical thinking
- Strong aptitude for troubleshooting
- Effective worker individually and in teams
Extracurricular Activities
- Avid indoor and outdoor rock climber
- Keen amateur tennis player
- Member of various Martial Arts groups including Karate, Capoeira, Tae Kwon Do, and Weapons training
- Self-taught piano player
- Sports fisherman
Referees
Jessica Smith
Position - Shift Supervisor at Southern Sun Pathology(ACL)
Mobile Phone: 0414 186 778
E-mail: jb_jess@hotmail.com
-
Scott Tibbles
Position - Product Manager of Autoimmunity Department at Werfen Australia
Mobile Phone: 0455 558 695
E-mail: stibbles@werfen.com
-
Kim Atherton
Position - Education and Training Coordinator at Werfen Australia
Mobile Phone: 0429 219 855
E-mail: katherton@werfen.com
-
Anh Tu Lam
Position – Applications Specialist and Technical Support at Werfen Australia (NSW)
Mobile Phone: 0499 589 461
E-mail: alam1@werfen.com
-
Anthony Dimos (Current Werfen customer)
Position - Senior Hospital Scientist | In charge of Haematology | Second In Charge at Canterbury Hospital
Mobile Phone: 0411 651 857
E-mail: anthony.dimos@health.nsw.gov.au
-
Alison Stevenson Saul (Current Werfen customer)
Position - Lab Manager of Kempsey
Mobile Phone: 0428 688 656
E-mail: alison.stevenson@health.nsw.gov.au
Timeline
Scientific Officer (Histology)
Southern Sun Pathology (ACL)
07.2024 - Current
Senior Scientific Officer (Histology)
Healius (Laverty Pathology)
05.2023 - 06.2024
Applications Specialist and Technical Support
Werfen Australia
11.2020 - 12.2022
Technical Officer -Histology & Molecular Genetics
RCPA QAP
03.2015 - 02.2016
Casual Teaching Associate
University of Technology Sydney
06.2013 - 11.2019
Work Experience Student
Prince of Wales Hospital - SEALS - Haematology
12.2011 - 03.2012
Technical Officer (Histology)
Sonic Healthcare (Douglass Hanly Moir Pathology)
04.2007 - 11.2020
Ultimo TAFE -
Completed Diploma in Pathology Laboratory Technology (Pathology Testing)
Epping Boys High School -
Completed High School Certificate (HSC)
Master of Science - Medical Biotechnology
University Of Technology Sydney
University of Western Sydney -
Bachelor of Medical Science - Major in Medical Bioscience
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