MARCELA BORGES

• Efficiently and professionally responding to enquiries, emails and phone calls relating to reservations, conference, and seminar enquiries across both campuses (UWA & Curtin).
• Planning and coordinating weekly internal events for staff members and students’ engagement (up to 4 events per day), ranging from small gatherings to major functions (from 30 to 300 people).
• Preparing accurate and timely quotes for venue hire, events, and catering.
• Liaising with external partners and proactively communicating with staff to ensure efficient service provision to guests.
• Preparing accurate run sheets, and proactively communicating details of functions and events to relevant staff.
• Organizing registration of participants by collecting necessary information, including dietaries requirements, accommodation, and transportation/parking.
• Creating space layout, seating arrangements, and equipment set up according to client expectation.
• Providing efficient and timely communication to clients to ensure successful management of their event.
• Identifying expenses associated with each service ensuring alignment with predetermined budget (from $700 to $50K).
• Being available to meet and greet clients and ensure smooth functioning of events.
• Preparing invoices for conferences and seminars within specified timeframes.
• Proactively requesting feedback post-event for continuous improvement.

• Coordinating daily front of house operations.
• Supervising catering staff members and contractor activities and reporting to site Manager on any deviations from work orders.
• Scheduling shifts of up to 20 casual staff members (Deputy App).
• Coordinating range of services, including catering, branding, signage, purchasing equipment, table setting and styling.
• Stock and product management (My Service App).
• Mediating conflicts between team members.
• Responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services.
• Effectively planning and executing events ranging from intimate gatherings of 50 attendees to large-scale functions hosting up to 400 people. This diverse range of event sizes has allowed me to hone my skills in logistics management, budgeting, vendor coordination, and attendee engagement across various scales.

• Managing day-to-day operations during pandemic.
• Hiring and onboarding new wait staff and baristas.
• Stock and product management.
• Nurture friendly relationships with customers to increase loyalty and boost our reputation, which contributed to business development.
• During challenging times, I navigated unprecedented obstacles while maintaining strong focus on customer service and community engagement.

Achievements:

• Leadership and Additional Responsibilities.
  Successfully completed my work placement for Work effectively in hospitality unit. Promoted from kitchen hand to head barista within a month of employment for demonstrated leadership and initiative. Acted as a mentor to new hires, fostering a positive learning environment and improving overall team performance.
  

Achievements:

• Professional Development:
  Leveraged first job experience in Australia as a platform for personal and professional development, acquiring valuable skills in customer service, teamwork, and time management.
• Adaptation to New Environment:
  Successfully transitioned into Australian workforce, demonstrating adaptability and resilience in a new cultural and professional setting.
  Thrived in a fast-paced environment, quickly acclimating to local customs and workplace dynamics.
• Language and Communication Enhancement:
  Enhancing communication abilities and fostering stronger connections with Australian clientele.
  

Responsibilities:

• Representing clients in negotiations, meetings, and court proceedings, advocating for their interests and ensuring legal compliance.
• Working closely with paralegals and support staff to coordinate document management, filing, and administrative tasks related to real estate matters.
• Engaged in ongoing professional development activities to enhance legal knowledge, skills, and expertise in the field of real estate law.
• Prepared legal opinions and memoranda for clients, providing clear and concise explanations of legal concepts and implications.
• Drafting and reviewed various legal documents, including purchase agreements, lease agreements, deeds, and property titles.
• Conducting thorough legal research on property laws, regulations, and precedents.
• Negotiating and structuring real estate transactions, including acquisitions, dispositions, and lease agreements.
• Relevant subjects: Conciliation, Investigation and Trial Hearings; Extrajudicial Procedures in Real Estate Registry Offices, Notes and Civil
  Registry (Certificates, Records and Endorsements); Due Diligence Real Estate; and Conveyancing

Achievements:

• Recognized by peers and legal community for outstanding performance and dedication to excellence in real estate law by being founding member of AD NOTARE - National Academy of Notarial and Registration Law in Brazil.
• Published and presented during XXIII - National Advocacy Conference in Brazil. IMPLEMENTATION OF JUDICIAL MEDIATION BY THE NEW CIVIL PROCEDURE - THE COEXISTENCE OF TWO SYSTEMS: JUDICIAL AND EXTRAJUDICIAL. Ed. 2017. Publ. 2018 by the CFOAB Digital Library.
• 100% of success in all demands.

• Conciliator/Mediator

• Prospecting and generating leads through various channels including networking, cold calling, and marketing efforts.
• Achieving sales targets and performance goals set by the company

Achievements:

• Safety Leadership:
  Demonstrated strong commitment to safety protocols and procedures, contributing to zero-incident record.
  Actively participated in safety training sessions and toolbox talks, fostering a culture of vigilance and responsibility among team members.
• Professional Development:
  Seized opportunities for skills development and training offered on-site, enhancing technical competencies and expanding knowledge in relevant areas.
  Leveraged FIFO experience as a platform for personal and career development, acquiring transferrable skills and expertise applicable to future roles within the mining and resources sector.