Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Marcela Assayag

Marcela Assayag

Eastgardens,NSW

Summary

Goal-oriented Educator Support Officer caring for students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Passionate about playing a role in helping students feel they ‘belong’ at school.

Overview

10
10
years of professional experience

Work History

Barista Manager

The North End Cafe
07.2021 - 12.2021
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain clean and operable standards.

Manager

Bem Estar Zen Coworking
01.2020 - 01.2021
  • Develop and execute the companyʼs business strategies in order to attain goals
  • Prepare and implement comprehensive business plans
  • Plan cost-effective operations and market development activities
  • Establish company policies and legal guidelines
  • Supervise the work of employees providing guidance and motivation to drive maximum performance
  • Ensure a positive work environment
  • Ensure performance appraisal, training and professional development activities
  • Reward performance, prevent issues and resolve problems
  • Execute public speaking and representational appearances in a professional manner
  • Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
  • Further develop and enhance company culture.

Barista/Attendant/All Rounder

NOSH Hospitality Personnel
04.2016 - 12.2020
  • Hospitality Management
  • Team Leadership
  • Food and Beverage Operations
  • Customer Service
  • Making Coffee
  • Taking orders
  • Taking payments.

Barista/Attendant/All Rounder

Australian Turf Club
03.2016 - 12.2017
  • Hospitality Management
  • Team Leadership
  • Food and Beverage Operations
  • Customer Service
  • Making Coffee
  • Taking orders
  • Taking payments.

Project Officer - Internship

Integrity Locksmiths & Security
04.2015 - 06.2015
  • Provide project administrative support to the Quality Manager
  • Data entry
  • General tasks as delegated by the Quality Manager
  • Assist Senior Managers as directed by the Quality Manager
  • Perform administration duties including collecting data and information for the assigned project and assisting the Project Leader with tasks requested.

Inventory, Demand and Production Planning Analyst

TBI Transport Brazil Integrated
04.2015 - 06.2015
  • Coordinated demand planning process for business unit TBI
  • Responsible for construction of the rolling forecast, aligning statistic data to inputs from business areas
  • Responsible for guarantee product replenishment, observing the stock cover policy, optimizing forecast accuracy and service level
  • Developed reports to monitor stock cover, mitigating shortage risk
  • Strong interaction with business areas (marketing, trade marketing) and back office (finance, logistics, warehouse and quality assurance)
  • Developed KPIs to monitor inventory level and warehouse capacity level
  • Developed and updated reports and conducted meeting for interface with supply chain, marketing, controlling and commercial managers.

Project Planning/Logistics Analyst - Internship

Votorantim Cimentos
04.2012 - 06.2014
  • Generation, monitoring and control performance indicators in the area of Logistics (Fault, Return, Manual weighing, Inventory, Invoices in transit, Average response time to the customer, Matrix budgeting) through SAP system reports and Excel
  • Support area projects
  • Interaction with regional operations seeking to implement improvements in processes and indicators in the area.

Education

Certificate III in School Based Education Support -

Open Colleges
Sydney, NSW
11.2024

Master in Business of Administration -

Kaplan Business School
Sydney, New South Wales
12.2017

General English / Advanced Level -

South Australian College of English
Adelaide, South Australia
12.2014

Bachelor in Production Engineering -

Mauá Institute of Technology
Sao Paulo, Sao Paulo
12.2013

Certificate in Microsoft Office Package -

Impacta School
Sao Paulo, Sao Paulo
11.2012

Skills

  • Communicative
  • Decision Making
  • Calm and Patient demeanor
  • Collaborative Teamwork
  • Multicultural Awareness
  • Mathematics Support
  • Powerpoint Presentations
  • Student Tutoring
  • Parent-Teacher Communication
  • Helping Students with Special Needs
  • CPR and First Aid

Languages

English
Portuguese
Spanish

References

References available on request

Timeline

Barista Manager

The North End Cafe
07.2021 - 12.2021

Manager

Bem Estar Zen Coworking
01.2020 - 01.2021

Barista/Attendant/All Rounder

NOSH Hospitality Personnel
04.2016 - 12.2020

Barista/Attendant/All Rounder

Australian Turf Club
03.2016 - 12.2017

Project Officer - Internship

Integrity Locksmiths & Security
04.2015 - 06.2015

Inventory, Demand and Production Planning Analyst

TBI Transport Brazil Integrated
04.2015 - 06.2015

Project Planning/Logistics Analyst - Internship

Votorantim Cimentos
04.2012 - 06.2014

Certificate III in School Based Education Support -

Open Colleges

Master in Business of Administration -

Kaplan Business School

General English / Advanced Level -

South Australian College of English

Bachelor in Production Engineering -

Mauá Institute of Technology

Certificate in Microsoft Office Package -

Impacta School

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Marcela Assayag