Marcela de Oliveira
Canberra,ACT
Summary
I migrated to Australia in 2003 and this experience has provided an understanding of the relevant issues faced by minority communities. I have travelled extensively to a large variety of countries and regions. My mother tongue is Portuguese. I currently live in Canberra but am relocating to Gold coast in the start of 2026.
Overview
21
21
years of professional experience
1
1
Certification
21
21
years of professional experience
1
1
Certification
Work History
Support Worker
Doris Women's Refuge Inc.
Canberra
09.2010 - Current
- Support and case management to women and children surviving domestic/family violence
Residential Youth Worker
Oasis Youth Services
11.2013 - 01.2018
- Support and case management to at risk young people
Disability Support Officer
Disability ACT
04.2013 - 03.2014
- Residential support to people living with a disability
Residential Youth Worker
Anglicare/Wallabalooa Youth Refuge
09.2010 - 09.2012
- Support and case management to at risk young people
Trainee Support Worker
Doris Women's Refuge Inc.
12.2009 - 09.2010
- Support and case management to women and children leaving domestic violence
Cook and Bar Staff
Minque Manuka ACT
04.2007 - 11.2007
- Customer service, food and drinks preparation, safe use and maintenance of industrial kitchen and bar equipment, working to set timeframes and in a fast paced environment, working unsupervised, applying WHS procedures
Apprentice Chef
Belluci’s Trattoria, Manuka ACT
06.2005 - 12.2006
- Food preparation, safe use and maintenance of industrial kitchen equipment, working unsupervised
Education
Certificate IV - Disability
Skills
- Good case management and support services skills
- Good attitude around others; committed to help and to learn
- Good communication and listening skills; patient with people
- Able to relate effectively with people and to perform with ease during crisis
- Passionate about social inclusion of young people, women, children and people living with disabilities
- Able to work unsupervised and within a team environment
- Good time management and organisational skills
- Hard working, good work ethic, flexible, good sense of humor, reliable
- Knowledge of WHS standards and willingness to fully comply
- Willing to learn and use new skills in the workplace
- Good computer skills including online based platforms/databases
- Able to effectively promote and represent an employer’s services
- Responsible; conscientious; strong sense of community
- Safe driving records (both manual and automatic vehicles); Valid Senior First Aid Certificate; Valid Working With Vulnerable People Registration (ACT)
- Complaint handling
Accomplishments
- Consistently supported clients in achieving personal goals, including improved daily living skills, independence, and social engagement.
- Successfully managed complex client needs and supporting clients in achieving personal goals.
- Built strong, trusting relationships with clients and families, leading to high satisfaction and positive feedback.
Certification
Law for Non-Lawyers : Family Violence and Migration Law
Women's Legal Centre ACT (WLC) Jun-23
Anti-Slavery Australia workshop on Forced Marriage Training for Frontline Workers Jun-23
Support for victims of crime
Legal Aid and Victim Support ACT 28-Jul-23
Safe & Together Core Training
DART Group 9,11/08/2023
Growing with Change Webinar: Developing an expert workforce to prevent violence against women
Our Watch 24-Aug-23
Adolescent violence in the home: Prevalence, service responses and the intersection with disability
Anrows 24/08/2023
Cultural Considerations in the Context of Parental Separation Webinar
Family Law Pathways Network 16/08/2023
Special Interests
Social sciences, social and community services, homelessness services, youth work, disability services, mental health support and social sciences, Support of vulnerable children and young people, people living with a disability, people from diverse cultural backgrounds, particularly women, children and young people surviving misplacement and violence, Charitable work
Additional Trainings
- Provide First Aid - July 2024
- ASIST – Assisted Suicide Intervention Skills – April 2016
- Predict, Assess & Respond to Aggressive and Challenging Behaviour – April 2013
- Writing effective case notes and documentation – December 2010
- Noteworthy – Case Notes Writing training – May 2016
- Risk Management for Workers Training – May 2016
- Workplace Emergency Response Training – May 2017
- Domestic and Family Violence Training – October 2010
- Disability ACT Support Worker Induction Training – March/May 2013
- Epilepsy Awareness Training – April 2013
- Good Health and Personal Care training – April 2013
- Food Safety Certificate – March 2016
- Midazolam Therapy and Administration Training – April 2013
- Oxygen Therapy and Administration Training – April 2013
- PEG Feeding, Care and Management Training – April 2013
- Wheelchair Use and Safety in Vehicles Training – April 2013
- Bullying and Harassment Training – May 2016
- Driver Safety Training – May 2016
- Equal Employment Opportunity Training – May 2016
- SafetyNet in Domestic Violence Training - Smartphones and Safety - May 2017
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual