Michael Nguyen
Sydney,NSW
Summary
Highly skilled Case Manager with a proven ability to manage large caseloads while maintaining a high standard of care. Thrives in high-pressure environments and consistently identifies the best resources and actions to enhance client well-being.
Overview
6
6
years of professional experience
Work History
Audit - Case Manager
Debt Negotiators
07.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Created customized repayment plans tailored to individual debtor circumstances while maintaining company profitability targets.
- Assisted clients in creating realistic budgets, guiding them towards improved financial stability.
- Collaborated with sales and customer service teams to improve communication and resolve disputes promptly.
Fleet Operation Manager
Velox Transport
08.2019 - 07.2022
- Managed and lead a fleet of 40+ drivers
- Responsible for managing the operational efficiency of sites across 3 different areas within Sydney
- Organised bookings and rostering of drivers
- Meeting deadlines in acquiring and training new drivers
- Ensuring client satisfaction by resolving any inquiries on a daily basis
- Constantly improving efficiencies in operations to maintain a quality standard
- Responsible for raising invoices for customers and supplier payroll
- Provided field operations assistance and communication in all fleet related accidents and service related issues throughout the day
- Tracked and coordinated fleet movements efficiently.
Store Manager
Just Sport
02.2018 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Statement of Attainment in Business Skills for Supervisors -
TAFE Digital
08.2019
Diploma of Building Design -
OTEN
12.2016
Certificate III Hospitality -
Vision Training Institute
03.2016
Skills
- Debt Negotiation
- Budget Planning
- Portfolio Management
- Cash Flow Forecasting
- Risk Mitigation
- Bankruptcy Management
- Compliance knowledge
- Debt solution management
- Client Counselling
References
Available upon request
Timeline
Audit - Case Manager
Debt Negotiators
07.2022 - Current
Fleet Operation Manager
Velox Transport
08.2019 - 07.2022
Store Manager
Just Sport
02.2018 - 01.2019
Statement of Attainment in Business Skills for Supervisors -
TAFE Digital
Diploma of Building Design -
OTEN
Certificate III Hospitality -
Vision Training Institute
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