Marcelina Ariyanto
Murrumbeena,VIC
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front of House Role - Host Assitant
The Meat & Wine Co Chadstone
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front of House - Part Time
Gami Chicken Carnegie
11.2023 - 02.2025
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Answered telephone to make reservations and take orders.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
Guest Relations Hostess
Veranda Hotel Pakubuwono
01.2023 - 07.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Trained new employees in company policies and best practices, resulting in consistently positive guest feedback.
- Improved overall ambiance by maintaining an immaculate lobby appearance at all times, reflecting well on the establishment''s reputation for excellence.
- Streamlined guest check-in/check-out processes for increased efficiency and reduced waiting times.
- Developed strong rapport with regular customers through engaging conversations and thoughtful gestures.
- Managed high-pressure situations for improved customer experiences during peak hours.
Education
Bachelor of Nursing - Health
Australia Catholic University
Fitzroy, VIC02-2028
Bachelor of Science - Tourism
Trisakti School of Tourism
South Jakarta10-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Server support
- Guest relations
- Reservations
- Table assignment coordination
- Hospitality and accommodation
- Online reservations
- Food running
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Front of House - Part Time
Gami Chicken Carnegie
11.2023 - 02.2025
Front of House Role - Host Assitant
The Meat & Wine Co Chadstone
08.2023 - Current
Guest Relations Hostess
Veranda Hotel Pakubuwono
01.2023 - 07.2023
Bachelor of Nursing - Health
Australia Catholic University
Bachelor of Science - Tourism
Trisakti School of Tourism
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