MARCELLA
Brunswick West,Australia
Summary
Indonesia-certified and registered pharmacist with six years of international experience across hospitals, clinics, and the pharmaceutical industry. Demonstrates a strong commitment to patient care and professional growth, currently pursuing a Master of Pharmaceutical Science through a prestigious government scholarship. Skilled in building sincere and positive relationships with patients and healthcare professionals, with proven abilities in communication, training delivery, and fostering collaborative environments. Dedicated to expanding skills and knowledge to enhance patient outcomes and contribute significantly to the healthcare sector.
Overview
7
7
years of professional experience
Work History
Medical Consultant and Customer Service Supervisor
Merck Sharp & Dohme
Jakarta, Indonesia
08.2020 - 07.2024
- Led an international team to successfully manage customer complaints and inquiries via phone, email, and in person, with impeccable accuracy, resulting in 100% satisfaction.
- Instituted strong documentation practices, delivering outstanding administrative results.
- Generated actionable insights to elevate service standards.
- Promoted teamwork and knowledge sharing among staff.
- Facilitated communication between external and internal parties.
Pharmacy Manager - Medical Receptionist
Siloam Clinic
03.2019 - 07.2020
- Ensured thorough medication management, upholding optimal health through tailored support services.
- Welcomed and supported patients while gathering critical data for personalized care.
- Handled patient data with precision, maintaining accurate and confidential records.
- Guaranteed seamless availability of medications and supplies by monitoring and replenishing inventory.
- Processed patient, government, and insurance payments utilizing a unified system.
Pharmacist
Ciputra Hospital
11.2018 - 02.2019
- Ensured accuracy in dispensing prescribed drugs while delivering tailored medication instructions.
Volunteer - Medical and Doping
ASEAN Para Games
Jakarta, Indonesia
09.2018 - 11.2018
- Facilitated health services for para-athletes throughout athletic games.
- Managed procedures to monitor doping control and uphold competition integrity.
Pharmacist Intern
Kimia Farma
Jakarta, Indonesia
06.2018 - 08.2018
- Communicated with patients with compassion while keeping medical information private.
- Kept work areas neat and clean.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Compassionately conducted home-visit for patients
Pharmacist Intern
Government Community Health Center
Jakarta, Indonesia
03.2018 - 05.2018
- Assisted in preparing medications by counting, pouring, labeling, and verifying doses.
- Accurately checked medications for content, accuracy, and completeness of drug packaging and labeling.
- Counseled patients on drug therapies to ensure proper intakes.
- Educated patients regarding the proper use of their medications and health-related topics.
- Assisted pharmacists with administrative tasks.
Quality Assurance Intern
Sanofi-Aventis
Jakarta, Indonesia
12.2017 - 02.2018
- Meticulously documented test plans, results, and reports for review by the QA lead.
- Wrote and updated SOP for team use, maintaining optimal organization for maximum productivity.
- Analyzed product performance against requirements and identified gaps in functionality or design.
Education
Master of Pharmaceutical Science - Pharmaceutical Sciences
MONASH UNIVERSITY
Melbourne, VIC12-2025
Registered Pharmacist - Pharmacy
PANCASILA UNIVERSITY
Jakarta, Indonesia08-2018
Bachelor of Pharmacy - Pharmacy
PANCASILA UNIVERSITY
Jakarta, Indonesia08-2017
Skills
- Patient counseling
- Customer engagement
- Effective problem-solving
- Phone handling
- Clinical research
- Electronic health records
- Relationship building
- Telemedicine proficiency
- Case management expert
- Supply and inventory management
- Microsoft Office
- Document administration
- Effective communication
- CRM systems
- Team leadership and collaboration
- Indonesia licensed pharmacist
- Persuasive communication
- Clinical documentation
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Consultant and Customer Service Supervisor
Merck Sharp & Dohme
08.2020 - 07.2024
Pharmacy Manager - Medical Receptionist
Siloam Clinic
03.2019 - 07.2020
Pharmacist
Ciputra Hospital
11.2018 - 02.2019
Volunteer - Medical and Doping
ASEAN Para Games
09.2018 - 11.2018
Pharmacist Intern
Kimia Farma
06.2018 - 08.2018
Pharmacist Intern
Government Community Health Center
03.2018 - 05.2018
Quality Assurance Intern
Sanofi-Aventis
12.2017 - 02.2018
Master of Pharmaceutical Science - Pharmaceutical Sciences
MONASH UNIVERSITY
Registered Pharmacist - Pharmacy
PANCASILA UNIVERSITY
Bachelor of Pharmacy - Pharmacy
PANCASILA UNIVERSITY
References
References available upon request.
Hobbies and Interests
- Tea, coffee, and bakery
- Counseling
- Faith
- Singing
- Relationships
References
References available upon request.
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