MARCELLA SHEMELD
Gorae,Australia
Summary
Accomplished Home and Community Support Worker/ personal care attendant with over 22 years of experience in Community Health and Residential care. Proven track record in enhancing client well-being through individualized support and disability awareness. Skilled in documentation management, patient assessment, and advocating for client rights. Strong communication, organizational, and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Home and Community Support Worker
Dhaurwurd Wurrung Elderly And Community Health
Portland
10.2022 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement
- Established trust-based relationships with clients through empathetic communication and active listening skills
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations
Personal Care Assistant
Bupa Portland
Portland, VIC
01.2011 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties
- Built strong relationships with clients to deliver emotional support and companionship
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Supported clients' mental health by actively listening to concerns and offering compassionate companionship during challenging times
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary
Administrative Assistant
Bupa Portland
Portland, VIC
06.2014 - 11.2018
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.
- Managed daily cash operations and maintained accurate records of all transactions.
Personal Care Assistant
Lewis Court Home For The Aged
Portland, VIC
12.2000 - 01.2011
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients
- Monitored and assisted residents through individual service plans
- Remained alert to problems or health issues of clients and competently responded
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Education
Certificate IV - Aged Care
Southwest Tafe
Warrnambool, VIC03.2014
Certificate III - Community Services
Southwest Tafe
Hamilton, VIC12.2000
Certificate III - Aged Care
Southwest Tafe
Hamilton, VIC12.2000
Skills
- Behavioral support
- Disability Awareness
- Transportation Assistance
- Individualized support
- Client Advocacy
- Mental health knowledge
- Nutrition Support
- Budgeting and finance
- Documentation Management
- Patient Assessment
- Staff education and training
- Administration and management
References
- Helen Harris, Personal care Assistant - Bupa, 0432473225
- Jennyfer Encarnacion, Previous Care Manager - Bupa, 0447388019
- Jane Rainbird, Previous General Manager- Bupa, 0408565252
- Wendy Jenner, Previous work colleague- Bupa, 0431845217
Timeline
Home and Community Support Worker
Dhaurwurd Wurrung Elderly And Community Health
10.2022 - Current
Administrative Assistant
Bupa Portland
06.2014 - 11.2018
Personal Care Assistant
Bupa Portland
01.2011 - 02.2022
Personal Care Assistant
Lewis Court Home For The Aged
12.2000 - 01.2011
Certificate IV - Aged Care
Southwest Tafe
Certificate III - Community Services
Southwest Tafe
Certificate III - Aged Care
Southwest Tafe
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