Marcelle Al-Hakim
Melbourne,VIC
Summary
A passionate and driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with over 17 years' experience in the finance industry. A high performer, key attributes include being able to translate vision into engaged action and demonstrated ability to achieve positive outcomes.
Overview
17
17
years of professional experience
Work History
Relationship Manager
Bank Of Melbourne
01.2019 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Participated in industry events and trade shows to promote products and services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Complied with established internal controls and policies.
Lending Specialist
Qudos Bank
10.2014 - 01.2019
- Explained very technical financial information to applicants in easy to understand language.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assessed loan portfolios for compliance with underwriting policies.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Branch Manager
Bank Australia
09.2009 - 05.2012
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Lending Specialist
Bank Australia
06.2006 - 08.2009
- Explained very technical financial information to applicants in easy to understand language.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assessed loan portfolios for compliance with underwriting policies.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Education
No Degree - Business Banking And Finance
RMIT University
Melbourne, VIC12.2002
Skills
- Ability to lead, drive and embed change initiatives
- Demonstrated capability to develop relationships and partnerships
- Exceptional presentation, communication and networking skills
- Strong communication skills, professionalism, integrity and attention to detail
- Portfolio management
- Customer Advocacy
- Loan Processing
- Business Development
- Customer and Client Relations
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Manager
Bank Of Melbourne
01.2019 - Current
Lending Specialist
Qudos Bank
10.2014 - 01.2019
Branch Manager
Bank Australia
09.2009 - 05.2012
Lending Specialist
Bank Australia
06.2006 - 08.2009
No Degree - Business Banking And Finance
RMIT University
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