Marcelle Kentwell
Forest Gardens,QLD
Summary
Resourceful Officer with a knack for completing tasks efficiently and productively. Specialize in strategic planning, conflict resolution, and risk management, ensuring smooth operations and safety protocols are always followed. Excel in leadership, communication, and problem-solving, bringing value to teams by fostering collaboration and driving positive outcomes.
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Business Systems and Wildlife Management Officer
Cairns Regional Council
Cairns, QLD
07.2015 - Current
- Overseeing the execution of the Cairns flying-fox deterrent program in collaboration with contractors.
- Implemented effective tactics to enhance community involvement and raise awareness about Wildlife concerns in Cairns LGA.
- Collaborated with various stakeholders including wildlife groups, environmental organizations, and government agencies as a Liaison Officer.
- Worked alongside the Executive Manager to establish branch key performance areas and implement a variety of activities aligned with existing operational protocols and service delivery initiatives.
Project and Administration Officer
Cairns Regional Council
Cairns, QLD
10.2013 - 06.2015
- Contributed to the efficient operation of Leisure Venues by offering administrative services and support to the Team Leader.
- Successfully completed multiple projects involving administrative duties and research responsibilities.
- Engaged in consultations with public and community groups to address queries about departmental initiatives and community services.
- Ensured seamless coordination of HR, Finance, and Procurement processes across various leisure venues.
- Assumed higher responsibilities as required.
Customer Service and Events Officer
Cairns Regional Council
Cairns, QLD
01.2005 - 10.2013
- Delivered exceptional customer service and administrative support at the Cairns Botanic Gardens and Sugarworld Parklands.
- Executed event bookings, collected revenue, generated receipts, prepared reports, and handled general correspondence as per Council policy.
- Managed marketing efforts for venue hire, including creation of promotional materials.
- Managed website communications and external relations with the community, providing detailed event information to the public.
- Created audience-focused marketing material
- Streamlined all commercial recreational activity processes.
- Developed Customer Survey reports and presented them to Council.
- In charge of overseeing the operations and sales of the Gift Shop.
On-Site Manager
Daintree Rainforest Retreat Motel
Cape Tribulation, QLD
07.2003 - 06.2004
- Managed daily operations of property including power, water, schedules, and maintenance.
- Managed daily sales and bookings for rooms and local area tours.
- Maintained accurate account records while effectively managing budgets.
- Increased marketing effectiveness through the development of websites, brochures, and overseeing wholesale agents.
- Completed a one-year contract during the business's transition out of receivership and declined a second year.
TESOL Teacher
Daqing Petroleum University
Suihai, China
09.2002 - 06.2003
- Developed and planned lessons for Chinese students with varying levels of ability, in both private and public schools, where class sizes ranged from 20 to 120 students.
- Monitored student behavior in the classroom environment ensuring a safe learning atmosphere.
- Promoted an inclusive learning environment where all students feel respected and valued.
- Established positive relationships with students, parents, and colleagues through effective communication.
- Created lesson plans and activities that cater to the needs of diverse learners.
- Successfully concluded one-year contract earlier than expected due to SARs outbreak, allowing me to gain valuable insights into Chinese culture by fully engaging in daily life and work activities.
Executive Travel Officer for Supplier Relations
American Express
Sydney
01.1995 - 12.2001
- Managed Qantas Account for American Express Employees' business travel, ensuring adherence to Company Travel Policy and booking assigned seats.
- Organized annual supplier conference for 500 travel agents at SeaWorld Nara Resort spanning 3 days and 2 nights, which encompassed flights, accommodation, meals, entertainment, and conference arrangements.
- Developed and managed an online regional newsletter to enhance communication within the North regional corporate travel team, consisting of on-site SBU such as Optus and Westpac.
- Managed foreign exchange payments for Australia, Singapore, and Hong Kong, ensuring daily processing of over one million transactions with meticulous attention to detail.
Marketing Officer
Regional TV Marketing
North Sydney, NSW
01.2001 - 11.2001
- Developed and managed regional Australia client database utilizing MS Outlook for streamlined mass email communication.
- Created complex marketing presentations for the Manager incorporating a variety of graphs and statistical data in both PowerPoint and customer reports.
- Managed all administrative functions until departure for a 6-month journey to Asia and subsequent full-time studying.
Sales and Marketing Officer
Tropical Sailing Holidays
Chatswood, NSW
01.1993 - 12.1994
- Developed long-term relationships with clients through excellent customer service practices.
- Developed and implemented effective sales strategies to increase customer base and profitability.
- Organized trade shows and conferences to promote products and services.
- Built relationships with key customers through regular contact via phone, email, and face-to-face meetings.
- Resolved customer complaints or inquiries promptly by providing appropriate solutions or alternatives within specified timelines.
- Managed sales, bookings, and contracts for a bareboat yacht Charter Company based in the Whitsundays; sales and marketing operations were conducted in Sydney through a booking system.
- Attended Australia Travel Exhibition and boat shows in Sydney & Melbourne, participating in direct selling and public engagement for long hours.
- Achieved first bareboat company advertisement in Sunlover Honeymoon Brochure, boosting smaller yacht sales and revenues.
Education
Diploma of Local Government Administration -
LGAQ
Cairns06-2017
Certificate III Public Safety - Public Safety
QLD FRS
Cairns06-2015
Certificate IV Frontline Management - Frontline Management
Skill 360
Cairns06-2014
Master of Tourism - Tourism
James Cook University
Cairns06-2010
Bachelor Business Studies - Business
Monash University
On-line06-2005
Diploma of Marketing Management - Marine Biology
North Sydney Tafe
North Scottsdale, TAS06-1999
Supervisors Program - Supervision
Cairns Regional Council
CairnsSkills
- Emergency Response Coordination
- Work Coordination
- Reporting and documentation
- Community Relations
- Report Writing
- Budgeting and finance
- Innovation and Creativity
- Strategic Planning
- Investigation Management
- Emergency Response
- Information Verification
- Report Preparation
Affiliations
- Wildlife Rescue
- Gardening and Cooking
Timeline
Business Systems and Wildlife Management Officer
Cairns Regional Council
07.2015 - Current
Project and Administration Officer
Cairns Regional Council
10.2013 - 06.2015
Customer Service and Events Officer
Cairns Regional Council
01.2005 - 10.2013
On-Site Manager
Daintree Rainforest Retreat Motel
07.2003 - 06.2004
TESOL Teacher
Daqing Petroleum University
09.2002 - 06.2003
Marketing Officer
Regional TV Marketing
01.2001 - 11.2001
Executive Travel Officer for Supplier Relations
American Express
01.1995 - 12.2001
Sales and Marketing Officer
Tropical Sailing Holidays
01.1993 - 12.1994
Diploma of Local Government Administration -
LGAQ
Certificate III Public Safety - Public Safety
QLD FRS
Certificate IV Frontline Management - Frontline Management
Skill 360
Master of Tourism - Tourism
James Cook University
Bachelor Business Studies - Business
Monash University
Diploma of Marketing Management - Marine Biology
North Sydney Tafe
Supervisors Program - Supervision
Cairns Regional Council
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