Marcelli Bianchi

Community Concierge Manager | Corporate Property • Optus Business Centre May 2022 – Current

• Oversee front desk operations, ensuring a professional and welcoming environment by greeting visitors and efficiently addressing inquiries.
• Respond promptly to emails and incoming calls, delivering high-quality customer service and support to both external clients and internal staff.
• Manage the employee service desk, addressing and resolving inquiries, and assisting Optus employees with various requests to ensure smooth operational flow.
• Proactively engage with stakeholders, consistently exceeding expectations, and fostering strong, productive relationships across departments.
• Administer customer complaints ensuring their grievances are promptly addressed and resolved to secure customer satisfaction.
• Reviewed and updated customer information in database for accuracy.
• Supported staff members with administrative tasks, improving productivity across various departments.
• Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
• Provided training support for new hires, contributing to their successful integration into the team environment.
• Assisted with event coordination, ensuring successful execution of internal and external events.
• Facilitated smoother daily operations by coordinating meeting schedules and room bookings.

Personal Assistant • Shelley Colbert November 2017 – May 2022

• Coordinated daily schedules and appointments for a family, ensuring timely management of commitments and activities.
• Organised dependencies and facilitated smooth operations for all household.

Customer Service Officer • Treasury on Collins Hotel January 2016 – January 2019

• Assist the HR department throughout the recruitment process seeking continuous improvement of all processes.
• Monitor customer satisfaction throughout the company’s services and selected food items
• Manage food and beverage supplies and order purchases and weekly inventory
• Administer customer complaints ensuring their grievances are promptly addressed and resolved to secure customer satisfaction.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

• Operate throughout office such supporting sales data processing, data entry, electronic filing, scanning, merging and documentation review
• Prepare and fill out insurance forms, certificates and further required documents
• Maintain accurate internal and external email communication
• Review and process insurance documentation and ensure all relevant documentations are complete
• Assist with general office administration such as phone answering and customer greeting whenever necessary
• Provide further administrative support such as applying forms and updating costumer databases
• Support administrative office meeting tight deadlines through coordination of the business process
• Respond to all internal and external enquiries and provide thorough and prompt solutions to escalating issues
• Submit accurate information to clients and management whenever required
• Assist academic team in allocating report numbers, preparing and proofreading reports, publications, and further archiving all related documents
• Develop and maintain accurately file records while adhering to all record-keeping policies and procedures