Marcello Inguanti

• Relocated from Melbourne and worked to full recovery.
• Achieved major goal of beginning my surfing journey.
• Commenced becoming connected with local community.

• Processing travel documents and issuing boarding passes.
• Open and close boarding gates, make public announcements, resolve ticketing issues, board passengers, Completed timely reports and administrative tasks.

• Successful planning of daily route that was regional based (Melbourne - Bendigo).
• Resulted in the growth of the route by 75% customer base and revenues 43%, making it a profitable sector.
• Implemented security protocols as per government regulations.
• Preparation and submission of timely reports for management.

• CONTRACT ROLE - Return from WA during Co-vid 19
• Assisted in managing the day-to-day operations alongside warehouse manager.
• Administrative duties, reporting and forecasting projections for senior management.
• Receipt of Stock - processed and catalogued for warehousing using scanning and moving equipment.

• Receipt and Dispatch of aircraft (Marshalling & Pushback).
• Communicate effectively and Liaise between Pilot crew Ground Operations during flight turn around
• Complete airplane safety checks prior to Dispatch commencement.
• Daily & Weekly reporting of all GSE equipment, flight events, and site operation cases.

• Managing reservations process.
• Responsible for accurate and timely data entry, and processed all contracts according to policies and procedures, including End of Day reporting.

Released from employment based at Melbourne International Airport.

• Marshall the Driver to position the truck to the aircraft in line with policies and procedures.
• Prepare, pack and check off on completed flight and deliveries at the kitchen production unit.
• Perform administrative documentation and reporting duties as required.

• Responsible for the daily preparation of the loads for the complete shift of two trucks at warehousing facility.
• Engaged and collaborated with senior staff and management in pre shift toolbox meetings.
• Marshalled trucks both to and from domestic and international airplanes, whilst adhering to Airside “circle of safety” policies and directional guidelines.

• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Analyzed project performance data to identify areas of improvement.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Developed and implemented project plans and budgets to ensure successful execution.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Oversee and assist Relationship Managers in preparation and design of Client Induction and subsequent financial requirements.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Developed detailed plans based on broad guidance and direction.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Supported sales and reporting for large and medium-sized accounts.
• Conducted economic and demographic research and analysis to produce critical reports.
• Built and maintained strong client relationships to drive business growth.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.