Marcelo Marques
Belgian Gardens,QLD
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Shoredrive Motel
North Ward, QLD
11.2024 - Current
- Created presentations using Microsoft Office software applications.
- Recruited, interviewed and selected employees to fill vacant roles.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Handled diverse needs for clients in-person, by phone or through email.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Ordered office supplies as needed and maintained inventory records.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Performed data entry and other administrative tasks to support departments.
- Responded promptly to emails from customers and other departments within the organization.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Followed up with guests after their stay to ensure satisfaction.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Printed itineraries and tickets for passengers each day.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Night Manager
Paradise Resort
Surfers Paradise, QLD
04.2024 - 10.2024
- Investigated inventory discrepancies and took appropriate action when necessary.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored security cameras to ensure the safety of customers and employees.
Food and Beverage Supervisor
Paradise Resort
Gold Coast, QLD
03.2023 - 10.2024
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints promptly in a professional manner.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
Food and Beverage Attendant
Paradise Resort
Gold Coast, QLD
09.2022 - 03.2023
- Ensured compliance with health and safety regulations within the restaurant.
- Communicated effectively with kitchen staff regarding customer orders.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Participated in ongoing training to enhance job skills and knowledge.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Managed table settings, including the arrangement of cutlery and glassware.
Education
Diploma - Business
Gold Coast Learning Centre
Gold Coast, QLD04-2024
Diploma - Hospitality Management
Imagine Education
Gold CoastSkills
- Customer service
- Inventory management
- Interpersonal communication
- Conflict resolution
- Microsoft Office
- Guest relations
- Call handling
Certification
- RSA
Languages
English
Professional
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist Administrator
Shoredrive Motel
11.2024 - Current
Night Manager
Paradise Resort
04.2024 - 10.2024
Food and Beverage Supervisor
Paradise Resort
03.2023 - 10.2024
Food and Beverage Attendant
Paradise Resort
09.2022 - 03.2023
Diploma - Business
Gold Coast Learning Centre
Diploma - Hospitality Management
Imagine Education
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