Marcelo Reis
Sydney,NSW
Summary
Strong experience in hospitality with ability to manage teams to meet the quality, standard and expectations of high-profile clients in Sydney. Proven stewarding skills from providing top-notch services at the Sydney Government House to the highest ranks of government officials for the past 5 years. Previous work experience as a boardroom waiter, barista, barman and supervisor at several first-class business functions. Have also worked with well-known corporate catering companies and respected chefs in range of events styles including breakfasts, lunches, dinners, canapé events, seminars and fine dining.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
House Presentation Officer
The Government House Sydney
01.2023 - Current
- Performer supporting to maintenance the house.
- Dealing with contractors
- Small fixing and repairs
- Dusting
- Polishing brass, silver
- Cleaning chandelier
- Waxing and buffing vintage furniture
- Supporting the manager
Boardroom Waiter, Supervisor and Event Organiser
The Clifford Wallace Agency
11.2011 - 07.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Oversaw daily operations to ensure high levels of productivity
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations and provided exceptional service
- Worked flexible hours, night, weekend, and holiday shifts
- Improved operations through consistent hard work and dedication
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Carried out day-day-day duties accurately and efficiently
Steward
The Government House Sydney
05.2019 - 02.2020
- Performed housekeeping services to employer specification, such as arranging bedding, linens, towels and furniture to serve guests
- Maintained professional relationship with employer by observing social boundaries and standards of privacy and confidentiality
- Supervised staff by maintaining work schedule, distributing assignments and helping with work duties
- Liaised with key personnel to provide administrative support
- Maintained entire schedule on time and organized events from set up to bump out
- Identified needs and coordinated plans for travel in and out-of-town functions
- Handled incoming mail and completed appropriate actions
- Planned, prepared and served meals according to prescribed diets
- Entrusted to handle confidential and sensitive situations in a professional matter
Education
Diploma - Information Technology (System Analysis and design)
Australian Pacific College
01.2013
Butler diploma - undefined
TIBA (The International Butler Academy)
07.2025
Advanced Diploma - Leadership and Management
Clarendon Business College
01.2016
Advanced Diploma - Hospitality
SBTA
01.2015
Skills
- Ability to work unsupervised in demanding environments
- Experience in supervising staff members as well as coordinating teams from different backgrounds
- Immaculate grooming and personal presentation
- Capable of working under pressure in fast paced environments to deliver timely services to guests
- Flexible to work part time, full time or casual, during weekends or holidays
Certification
- R.S.A. certificate (NSW)
- Working with children check no.# WWC2318374E
Accomplishments
- Cocktail parties for 2,000 pax working as head-barman
- Special events at the Government House organised at the presence of the Premier, Governor-General, NSW Premier, Ministers and Ambassadors
- Stewarding for dignitaries
- 6-year consecutive Opera House new year event
- Employee of the year 2013 at Clifford Wallace Agency
Clients Portfolio
- Government entities: Government House Sydney / Government House Canberra / Parliament House /Department of Premier NSW / Office of The Lord Mayor / Reserve Bank Australia / Barangaroo Delivery Authority / Northern Sydney Institute
- Business organisations: KPMG / BDO / PWC / Deloitte / Ernest Young / Deutsch Bank / NAB / Commonwealth Bank / MFS Investment Management / KordaMentha / Boston Consulting / Westfield Limited
- Law firms: Allens / Clayton Utz / BUDAGE / Piper Alderman / Ashurst / Maddocks Lawyers / King & Wood Mallesons / Allen & Overy / Lander & Rogers
- Others: Luna Park Venues / Sydney Opera House / Coco Republic / Abbotsleigh Girls School / Royal Sydney Golf Club / Eastlakes Golf Club
Catering Portfolio
Simon Ekas / Gastronomy / Flavours Catering / Salt of the Earth / Art Kitchen / Fork & Knife / Aria Catering / Bayleaf / Pearl Catering / Figmint Catering / A Cut Above Catering
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
House Presentation Officer
The Government House Sydney
01.2023 - Current
Steward
The Government House Sydney
05.2019 - 02.2020
Boardroom Waiter, Supervisor and Event Organiser
The Clifford Wallace Agency
11.2011 - 07.2021
Butler diploma - undefined
TIBA (The International Butler Academy)
Advanced Diploma - Leadership and Management
Clarendon Business College
Advanced Diploma - Hospitality
SBTA
Diploma - Information Technology (System Analysis and design)
Australian Pacific College
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