Marcelo Soto
Sydney,NSW
Summary
An industry professional that values integrity in product and service by prioritising fellow staff and customers.
Overview
18
18
years of professional experience
Work History
Cafe Owner
Cross Eatery
04.2015 - 09.2022
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Menu development
- Catering and events
- Implementation of extensive coffee program. Working closely with Mecca Coffee and Sample Coffee Roasters conducting frequent cupping and education sessions for staff and customers.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Enhanced customer loyalty through exceptional service and consistent product quality.
Barista/Shift Supervisor
Corner Smith
04.2013 - 04.2014
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service.
Cafe Manager
Mecca Coffee
01.2005 - 04.2012
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Introduced new menu items to add variety and selections and meet customer preferences.
- set up of a comprehensive, ever evolving coffee program and training
- Ensured compliance with food safety regulations
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Skills
- Barista skills
- Food safety knowledge
- Staff hiring
- Relationship Building
- Coaching and Mentoring
- Operations Management
- Cost Control and Budgeting
- Employee Development
- Policies and Procedures Development
- Catering Services
- Quality Control
- Training and Onboarding
Timeline
Cafe Owner
Cross Eatery
04.2015 - 09.2022
Barista/Shift Supervisor
Corner Smith
04.2013 - 04.2014
Cafe Manager
Mecca Coffee
01.2005 - 04.2012
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