Marcelo Vieira
Gold Coast,Australia
Summary
Dedicated professional with over 10 years of experience across hospitality, logistics, and team management roles. Proven ability to deliver exceptional customer service, lead teams, manage operations, and handle fast-paced, high-pressure environments. Experienced in bar service, food running, delivery driving, and store management. Looking for new challenges to further apply my leadership, customer service, and operational skills in a dynamic setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Truck Driver
COASTAL FRESH
Gold Coast, Australia
03.2023 - 04.2025
- Operated a truck to deliver fresh produce to a variety of locations across the Gold Coast and North New South Wales.
- Ensured truck load, timely, and efficient deliveries, consistently meeting deadlines and maintaining product quality.
- Conducted pre-trip inspections to ensure truck was operational and in compliance with safety regulations.
- Secured goods during transport to prevent damage and ensured proper unloading at destinations.
- Maintained accurate delivery logs, tracking mileage, fuel usage, and time of deliveries.
- Provided high-level customer service during deliveries, ensuring client satisfaction.
- Collaborated with dispatch and warehouse teams to confirm routes, delivery times, and load organization.
- Reported mechanical issues and vehicle concerns promptly for maintenance and repair.
Shift Leader
DOMINO'S
Gold Coast, Australia
07.2015 - 02.2023
- Started as a casual delivery driver, advancing to full-time shift leader.
- Managed daily store operations, including opening and closing procedures, stock management, and team coordination.
- Led and motivated a team of drivers and store staff, ensuring high standards of performance, productivity, and customer service.
- Trained new hires, coached team members on best practices, and ensured continuous improvement in service delivery.
- Oversaw inventory control, including ordering stock, conducting stocktakes, and minimizing waste.
- Delivered excellent customer service, resolving issues promptly and ensuring customer satisfaction.
- Managed cash handling, register reconciliation, and daily financial reporting.
- Enforced health and safety standards, maintaining a clean and safe working environment.
- Contributed to sales growth through the execution of promotions and maintaining a positive customer experience.
Bartender, Food Runner and Cashier
O'Brien Group
Gold Coast, Australia
02.2016 - 12.2018
- Worked at major venues in Gold Coast and Brisbane, including four large stadiums, serving as bartender, food runner, and cashier during match days and events.
- Delivered exceptional customer service during large-scale events, ensuring efficient food and drink service.
- Assisted in event preparation and coordination, contributing to the success of the Commonwealth Games through support in both event setup and game-week operations.
- Managed cash transactions, balanced tills, and ensured accurate financial handling.
- Maintained cleanliness of workstations and ensured adherence to health and safety protocols.
Food Runner and Bar Man
Gold Coast Turf Club
Gold Coast, Australia
11.2015 - 12.2018
- Delivered excellent customer service as a bartender and food runner during high-traffic events at the Gold Coast Turf Club.
- Efficiently served beverages and food, ensuring timely delivery and maintaining high standards of quality and customer satisfaction.
- Contributed to the preparation and disassembly of events, ensuring smooth transitions before and after each event.
- Worked collaboratively with event teams to manage venue setup and breakdown for large-scale events.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Left the role after transitioning to a full-time position at Domino's to further my career development.
Sales Manager
CPP – Spanish Insurance Company
Sao Paulo, Brazil
01.2014 - 01.2015
- Led and motivated a sales team to consistently meet and exceed sales targets.
- Developed and implemented strategic initiatives to drive client acquisition and retention.
- Built and maintained strong client relationships, ensuring high satisfaction and loyalty.
- Analyzed sales performance data and provided actionable insights to senior management.
New Business Manager
Tokyo Marine Seguradora – Japanese Insurance Company
Sao Paulo, Brazil
01.2011 - 01.2014
- Spearheaded the acquisition of new business, driving revenue growth in a competitive market.
- Developed and executed strategies to target potential clients, expanding the company’s client base.
- Managed relationships with key stakeholders, ensuring long-term partnerships and customer satisfaction.
- Analyzed market trends and competitor activity to refine business development strategies.
Executive Account
Willis Affinity – British Insurance Broker
Sao Paulo, Brazil
01.2008 - 01.2011
- Managed key accounts, ensuring the delivery of tailored insurance solutions to meet client needs.
- Developed and maintained strong relationships with corporate clients, fostering long-term partnerships.
- Collaborated with internal teams to design and implement effective risk management strategies for clients.
- Monitored account performance and provided insights to clients for continuous improvement.
Risk Account
Redecard – MasterCard Acquire
Sao Paulo, Brazil
01.2007 - 01.2008
- Managed and assessed risk exposure for corporate accounts, ensuring compliance with MasterCard’s standards.
- Analyzed transaction data to identify potential risks and mitigate fraud or financial losses.
- Collaborated with internal teams to implement strategies for risk reduction and operational efficiency.
- Provided recommendations to clients on best practices for managing and reducing financial risk.
Education
Bachelor of Business Administration -
Pontifical Catholic University
Sao Paulo, Brazil12.2007
Skills
- Dependability and responsibility
- Punctuality
- Team collaboration
- Customer service
- Adaptability
- Cash handling
- Employee coaching
- Motivation and planning
- Coordination skills
- Effective communication
- Operations management
- Operational efficiency
Certification
- RSA
- Food Safety
- White Card
Languages
- English, Full Professional
- Portuguese, Native
- Spanish, Professional Working
Personal Information
- Australian
- Brazilian
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Truck Driver
COASTAL FRESH
03.2023 - 04.2025
Bartender, Food Runner and Cashier
O'Brien Group
02.2016 - 12.2018
Food Runner and Bar Man
Gold Coast Turf Club
11.2015 - 12.2018
Shift Leader
DOMINO'S
07.2015 - 02.2023
Sales Manager
CPP – Spanish Insurance Company
01.2014 - 01.2015
New Business Manager
Tokyo Marine Seguradora – Japanese Insurance Company
01.2011 - 01.2014
Executive Account
Willis Affinity – British Insurance Broker
01.2008 - 01.2011
Risk Account
Redecard – MasterCard Acquire
01.2007 - 01.2008
Bachelor of Business Administration -
Pontifical Catholic University
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