Marcelo Villanueva
Mayfield,NSW
Summary
Dynamic leader with a proven track record at Pazazz Blinds & Shutters, enhancing sales and customer satisfaction. Excelled in operations management and interpersonal skills, achieving consistent revenue growth. Skilled in building strong relationships and developing high-performing teams. Expert in tailoring strategies to exceed targets while fostering client loyalty and team efficiency.
Overview
7
7
years of professional experience
Work History
General Manager & Sales
Pazazz Blinds & Shutters
10.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, suppliers, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring staff on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Assisted in the interview process for new applicants.
Travel Consultant
Flight Centre Travel Group
03.2018 - 10.2020
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Education
Diploma - Counselling
Australian College of Applied Psychology
Sydney, NSW01-2017
Higher School Certificate -
Kuring-Gai High School
North Turramurra, NSW01-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Goal setting
- Motivation
- Workflow planning
- Business development
- Sales expertise
- Interpersonal skills
Timeline
General Manager & Sales
Pazazz Blinds & Shutters
10.2020 - Current
Travel Consultant
Flight Centre Travel Group
03.2018 - 10.2020
Diploma - Counselling
Australian College of Applied Psychology
Higher School Certificate -
Kuring-Gai High School
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