Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marcelo Zucco

Mosman,NSW

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Ambitious Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Bah Express BBQ
11.2023 - Current
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Manager

Calvin Klein(PVH)
02.2010 - 09.2016
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Sales Manager

Zara
01.2009 - 08.2010
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Education

Leadership Management - Organizational Leadership

APC Australian Pacific Colleague
Sydney, NSW

Skills

  • Recruitment
  • Menu Development
  • Schedule Coordination
  • Staff Management
  • Customer Engagement
  • Operations Management
  • Conflict Resolution Techniques
  • Inventory Control and Record Keeping
  • Catering Coordination
  • Regulatory Compliance
  • Business Operations Expertise

Languages

English
Elementary
Portuguese
Native or Bilingual

Certification

  • Australian License
  • Food Safety
  • Food Safety Supervisor


Timeline

Restaurant Manager

Bah Express BBQ
11.2023 - Current

Manager

Calvin Klein(PVH)
02.2010 - 09.2016

Sales Manager

Zara
01.2009 - 08.2010

Leadership Management - Organizational Leadership

APC Australian Pacific Colleague
Marcelo Zucco