Marcelo Esteban Luengo
Gold Coast,QLD
Summary
Dedicated professional with a drive for enhancing policies and procedures across diverse business areas. Quality-focused and proactive, I am fueled by a passion for continuous learning and innovation. With over 5 years of experience in various industries, including recent expertise in NDIS, I am committed to delivering the best solutions possible.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Compliance Officer
Assured Auditing Pty Ltd
11.2022 - Current
- Improving systems to align with the requirements in the AQA (Approved Quality Auditors Scheme) Guidelines
- Conduct audits of service delivery to ensure that it meets the NDIS practice standards as a Compliance Manager.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Leveraged technology solutions for efficient tracking and reporting of compliance-related activities and metrics.
- Designed risk assessment frameworks to evaluate organizational vulnerabilities and prioritize areas requiring attention.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Developed and implemented corrective action plans for non-compliance issues.
- Developed risk assessment models to identify potential compliance risks.
- Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
- Championed ethical business practices, instilling a sense of corporate social responsibility across all departments.
Sales Specialist
Apple
01.2022 - 01.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
Contract Auditor
Sanytrans SPA
11.2014 - 10.2018
- Strengthened internal controls by developing and implementing contract audit policies and procedures.
- Worked closely with legal teams to provide input on potential contractual risks during negotiations.
- Enhanced audit efficiency by streamlining contract review processes and implementing automated tools.
- Optimized resource allocation through effective prioritization of high-risk contracts for audits.
- Reduced risk exposure by identifying and addressing potential contract compliance issues proactively.
- Streamlined the reporting process by creating standardized templates for presenting findings to stakeholders.
- Developed customized audit plans tailored to each client''s unique needs, ensuring maximum value-add from the engagement.
- Conducted in-depth research on industry best practices, incorporating relevant insights into the audit approach.
Transportation Audit Manager
Sanytrans SPA
07.2012 - 11.2014
- Implemented risk-based auditing strategies, resulting in better identification of potential issues.
- Maintained up-to-date knowledge on accounting standards and best practices to ensure high-quality audit results were delivered consistently.
- Evaluated effectiveness of internal controls by testing key controls across various business units within the organization.
- Improved client relations by maintaining open lines of communication and addressing concerns promptly.
- Led cross-functional teams in complex audits, ensuring seamless collaboration between departments.
- Facilitated internal audits and prepared detailed reports on findings.
- Cultivated mutually beneficial relationships with clients and company financial officers to facilitate improved business operations.
- Analyzed accounting systems for efficiency and effectiveness.
Education
Diploma of Marketing And Communication - Marketing
Macquarie Education Group Australia (MEGA)
Sydney01.2021
Certificate OfnMarketing And Communication - Marketing
Macquarie Education Group Australia (MEGA)
Sydney01.2020
Bachelor of Science - Finance
Universidad Andres Bello
Chile12.2016
Bachelor of Science - Business Administration and Management
Universidad Andres Bello
12.2014
Skills
- Auditing processes
- Internal Audits
- Compliance Monitoring
- Easily Adaptable
- Self Learning
- Attention to Detail
- Interpersonal Communication
- Project Coordination
Websites
Certification
- Introduction to internal audits Training - July 2024
- NDIS Quality and Safeguards Commission’s auditor training on requirements of the National Disability Insurance Scheme (Approved Quality Auditors Scheme) Guidelines 2018 training - February 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Compliance Officer
Assured Auditing Pty Ltd
11.2022 - Current
Sales Specialist
Apple
01.2022 - 01.2023
Contract Auditor
Sanytrans SPA
11.2014 - 10.2018
Transportation Audit Manager
Sanytrans SPA
07.2012 - 11.2014
Diploma of Marketing And Communication - Marketing
Macquarie Education Group Australia (MEGA)
Certificate OfnMarketing And Communication - Marketing
Macquarie Education Group Australia (MEGA)
Bachelor of Science - Finance
Universidad Andres Bello
Bachelor of Science - Business Administration and Management
Universidad Andres Bello
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