Marchellie Cahambing Kuizon
Wheeler Heights,NSW
Summary
Dedicated Assistant Branch Manager- Registered Pharmacist offering 9 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager-Registered Pharmacist
Mercury Drug Corporation
Hilongos Leyte, Philippines
03.2014 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed sales strategy to meet established sales objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Supervised team of 9 branch employees and made recommendations regarding performance evaluations.
Education
Bachelor of Science - Pharmacy
University of San Carlos
Talamban Cebu City, Philippines10.2013
Skills
- Relationship Building and Management
- Regulatory Compliance
- Staff Management
- Risk Management
- Budget Control
- Employee Scheduling
- Operations Management
- Product knowledge
- Marketing strategies
- Compliance management
- Performance management
- Organizational skills
- Customer service
- Decision making
- Operational efficiency
- Strong leadership
- Strategic planning
- Effective communication
- Sales management
- Conflict resolution
- Time management
- Customer Relationships
- Excellent Work Ethic
- Team Supervision
- Friendly
- Attention to Detail
- Staff Supervision
Timeline
Assistant Branch Manager-Registered Pharmacist
Mercury Drug Corporation
03.2014 - 10.2023
Bachelor of Science - Pharmacy
University of San Carlos