Marcheyell Weier
Meadow Heights,Australia
Summary
Experienced compliance officer, administrator, and customer service officer. Proficient in managing compliance documentation, conducting audits, and implementing effective policies and procedures. Demonstrates exceptional administrative skills, including data management and customer support. Proven track record of delivering high-quality service and fostering positive relationships with clients and stakeholders. Looking for an opportunity that offers growth potential and advancement in my career.
Overview
12
12
years of professional experience
Work History
Commercial Cleaner
M&M Cleaning Co.
05.2023 - Current
- Established and operated a small commercial cleaning business catering to diverse clientele
- Provided high-quality cleaning services tailored to the specific needs of commercial establishments
- Managed scheduling, client communication, service delivery and invoicing
- Implemented efficient cleaning practices and utilized industry-standard equipment to achieve exceptional results while adhering to safety protocols.
RTO Administrator
GoTrain Industry
01.2023 - Current
- Handling reception duties including promptly answering incoming calls, responding to emails, and warmly greeting students, trainers, and employees
- Ensuring the quality of compliance in all operational areas, ensuring adherence to regulatory requirements
- Effectively communicating changes to regulatory requirements and ensuring their implementation throughout the organization.
- Maintaining the integrity and accuracy of client and student data in the Student Management System (SMS)
- Preparing regulatory documentation pertaining to the maintenance of scope and statutory and data submissions
- Compiling various reports associated with funding agreements, Provider Panels, and other contracts
- Managing the compilation of quotes and invoices, and undertaking the reconciliation of debtors.
Senior Compliance Officer
Acquire BPO
01.2021 - 07.2023
- Assisting sales agents with customer/system enquiries
- Generating daily reports
- Conducting CRM system checks
- Auditing call recordings for quality assurance
- Contributed to large-scale risk assessment initiatives and improved audit procedures
- Investigated customer complaints against the Inbound Sales team
- Prepared detailed incident reports, including supporting evidence, for submission to the campaign manager.
Customer Service Representative
Veritas Recruitment
06.2019 - 01.2021
- Engaged in a series of diverse temporary positions spanning from two weeks to six months. Each role presented unique tasks and challenges, contributing to a rich and varied professional experience.
Case Manager
Percepta
01.2018 - 12.2018
- Facilitating direct communication with customers impacted by a manufacturing defect in their vehicles
- Acting as a pivotal liaison among customers, dealerships, mechanics, and the Ford resolutions team
- Assisting customers in initiating cases and acquiring documentation to request refunds, replacements, or repairs from Ford
- Maintaining individualized customer databases, overseeing tasks ranging from scheduling service appointments to escalating cases to the Ombudsman.
Fundraiser
Rush Marketing
01.2017 - 12.2017
- Strategically planning and executing fundraising campaigns to support organizational objectives and initiatives
- Cultivating relationships with donors to secure financial support opportunities.
Careers Advisor
Flight Centre Education Group
01.2016 - 01.2017
- Orchestrating and facilitating campus tours, providing prospective students with firsthand insights into educational offerings and facilities
- Engaging in proactive communication via phone and email to explain course content, fees, and enrollment procedures, fostering informed decision-making among potential students
- Supporting students in navigating enrollment processes and VET FEE Help documentation, ensuring seamless transitions into educational programs
- Diligently documenting all interactions and student-related paperwork within CRM systems, maintaining accurate records and facilitating streamlined administrative processes
- Representing the college at various Careers Expos nationwide, offering valuable guidance to school students exploring career paths and addressing inquiries to promote educational opportunities.
Call Centre 2IC
SunSource Group
01.2012 - 01.2016
- Demonstrated versatility and skill development across various roles within SunSource Group, initially starting in the call centre where responsibilities included addressing customer inquiries, scheduling appointments, and managing product warranty claims and complaints
- Advanced to the position of 2IC 6 months into employment, assuming leadership responsibilities such as roster management, facilitating daily sales meetings, conducting staff training sessions, performing call audits, and developing system manuals and sales scripts
- Transitioned to the contracts team for the last year of my employment, where primary duties involved the preparation of sales contracts, meticulous oversight to ensure contract deadlines and conditions were met, and the compilation of sales statistics for senior management review.
Education
Cert III - Information Technology
TAFE Digital
NSW10.2024
Provide First Aid - HLTAID001
Karben Training Solutions
NSW10.2023
Diploma - Business
Evolution Business Colleger
QLD01.2016
High School Diploma -
Holland Park State High School
QLD12.2012
Skills
- Strategic Planning
- Team Leadership
- Data Analysis and Auditing
- Communication Skills
- Problem-Solving Abilities
- Adaptability
- Attention to Detail
- Proficient Microsoft software, Xero, and a range of CRM systems
Timeline
Commercial Cleaner
M&M Cleaning Co.
05.2023 - Current
RTO Administrator
GoTrain Industry
01.2023 - Current
Senior Compliance Officer
Acquire BPO
01.2021 - 07.2023
Customer Service Representative
Veritas Recruitment
06.2019 - 01.2021
Case Manager
Percepta
01.2018 - 12.2018
Fundraiser
Rush Marketing
01.2017 - 12.2017
Careers Advisor
Flight Centre Education Group
01.2016 - 01.2017
Call Centre 2IC
SunSource Group
01.2012 - 01.2016
Cert III - Information Technology
TAFE Digital
Provide First Aid - HLTAID001
Karben Training Solutions
Diploma - Business
Evolution Business Colleger
High School Diploma -
Holland Park State High School
Similar Profiles
Kyra ShepardKyra Shepard
Cleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning SolutionsCleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning Solutions
Erica BakerErica Baker
Cleaner at C&c Cleaning Services - Maryland Best House Cleaning ServicesCleaner at C&c Cleaning Services - Maryland Best House Cleaning Services
Veronica VasquezVeronica Vasquez
I have helped out in Los dos Laredo’s tuxedos at Cleaning Exec Cleaning ServicesI have helped out in Los dos Laredo’s tuxedos at Cleaning Exec Cleaning Services
Maha AbbouchiMaha Abbouchi
Occupational therapist at Glenroy Specialist SchoolOccupational therapist at Glenroy Specialist School
Maria MokaMaria Moka
Trade Assistant at Wisely Group Pty LtdTrade Assistant at Wisely Group Pty Ltd