Marcia Drew
Beenleigh,QLD
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I have many years of experience and skills in various roles across different industries. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
I have worked since I was 15yrs and traveled throughout the East Coast of Australia working in various locations.
However, I have had time off from the workforce, while having my children.
I am a very fast learner and I am willing to do any course necessary to gain the qualification I need for me to fulfill any position. I look forward to meeting with you soon.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Drinxfactory
Rose Bay
09.2023 - Current
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Employed basic selling techniques to engage with customers.
- Carried out promotional events in stores, set up and tore down Promotional table at sites and interacted with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Leveraged smartphones to manage and document daily activities.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Conducted product demonstrations to explain details, highlight features and show use.
Ambassador
D2C
Logan, Qld
03.2023 - Current
- Offered exceptional customer service to differentiate and promote company brand.
- Create attractive visual displays per shift per campaign.
- Describe and demonstrate product functions, features and benefits in line with product literature.
- Provided product samples, knowledge and informational brochures to persuade people to try then buy products.
- Travel between stores and set up a stall to promote and provide food samples to customers.
Supervisor/Duty Manager
The Park Coomera
Coomera, Queensland
12.2020 - 11.2022
- Open and Close of venue with calculation of tills and EONP
- Organized staff and event bookings for the shifts.
- Booking and hosting parties/functions
- Excellent phone manner and computer skills with Booking Ten Pin Bowling and Putt Putt
- Loading game cards
- Food and drink service All aspects of Bar and Restaurant
- Supervised daily shift operations and ensured employee productivity.
- Ensured staff adherence to safety protocols and guidelines.
- Monitored customer service quality and implemented corrective actions when necessary.
- Resolved customer complaints in a timely manner.
- Provided guidance and support to the team members during peak periods.
- Managed inventory levels by ordering supplies as needed.
Administration Clerk
ASM Group Pty Ltd
Cairns, QLD
01.2019 - 08.2019
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Established and maintained standard office procedures to achieve demanding targets
- Typed, formatted and edited professional correspondence
- Prepared vendor and customer documentation, properly formatting and editing all correspondence.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Coordinated hotel, airline tickets and ground transportation for staff traveling to domestic and international locations
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Kept reception area clean and neat to give visitors positive first impression
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Fielded telephone calls and offered prompt, detailed answers to meet requests.
Tourism Officer
Morgan Freeman Promotions
Cairns, QLD
02.2009 - 04.2013
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Developed and implemented tourism marketing plans to promote local attractions.
- Provided information about the local area, attractions, accommodation options and transportation services to tourists.
- Assisted with the preparation of promotional materials such as brochures, flyers.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Tourism company's, protecting company reputation and loyal client base.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Restaurant Manager
Red Beret
Redlynch, QLD
04.2005 - 12.2009
- Gaming room and bar Stocktakes with head chef
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Created detailed reports on weekly and monthly revenues and expenses.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Crowd control
- Menu changes and specials
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted in Drive-thru
Bar Manager/Graveyard Shift Manager
The Rainbow Inn
Cairns, QLD
07.2000 - 10.2007
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Poured wine, beer and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Reorganized bar stations to streamline service flow.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Checked ID cards and verified bar guests were of legal age
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
- After hour hotel late check-in.
- Trained staff to improve customer retention and bolster sales.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Restocked beer and liquor regularly and after special events.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Informed housekeeping staff of any special requests made by guests.
- Responded to emergency situations in a timely manner.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Assisted guests at check-in, providing information on various services within hotel.
- Arranged tours, taxis or restaurant reservations for customers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Manager
Spendless Shoes
Sydney, NSW
02.1998 - 04.2000
- Trained and guided team members to maintain high productivity and performance metrics
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Hired, trained and mentored staff to maximize effectiveness
- Recorded inventory sales into organization's weekly income report
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Saint Mary's College
11.1992
Skills
- Data Entry
- Telephone Etiquette
- Customer Communication
- Appointment Scheduling
- Management
- Brand Awareness
- Product Recommendations
- Demonstrations
- Customer Engagement
- Community Relations
- Promotions and Advertising
- Public Speaking
- Friendly and Outgoing
- Sales Techniques
- Pricing and Signage Updates
- Interior and Exterior Displays
- Cash Register Operations
- Quality Control
- Time Management
- Customer Service
- Visual Merchandising
- Plan-O-Gram Creation
- POS Systems Knowledge
- Floor Set Design
- Stock Rotation
- Brand Marketing
- Retail Sales Campaigns
- Display Building
- Stocking and Replenishing
- Seasonal Promotions
- Merchandising and Display
- Marketing and Advertising
Certificates And Licences
- Queensland Open Drivers License
- Current RSA
- Current RSG
Certification
- Responsible Service of Alcohol Certificate
- Responsible Service of Gaming Certificate
Timeline
Brand Ambassador
Drinxfactory
09.2023 - Current
Ambassador
D2C
03.2023 - Current
Supervisor/Duty Manager
The Park Coomera
12.2020 - 11.2022
Administration Clerk
ASM Group Pty Ltd
01.2019 - 08.2019
Tourism Officer
Morgan Freeman Promotions
02.2009 - 04.2013
Restaurant Manager
Red Beret
04.2005 - 12.2009
Bar Manager/Graveyard Shift Manager
The Rainbow Inn
07.2000 - 10.2007
Manager
Spendless Shoes
02.1998 - 04.2000
Saint Mary's College
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