Marcia Dymond

• Coordinate, track & implement service of Mobile & Crawler Cranes, Franna, Grove, Light Vehicle & ancillary equipment.
• Assist, manage and facilitate servicing & maintaining service records. Including ensuring services are kept within the OEM service requirements.
• Monthly Customer Billing-Plant Hire-Crawler, Mobile, Franna, Rough Terrain Cranes.
• Monthly Project Support Billing-Back Charge all applicalbe Project Support charges to Internal Project and Joint-Ventures
• Qld Fleet Light Vehicles-On/Off hire, Services & Maintenance. Project support ensuring LV maintain a roadworthy & registered condition
• Generate Purchase Orders, Receipting and Upload Invoices into ERP (Maximo & PCR)
• Administrative & Personal Assistant to Qld Plant Operations Manager & Plant Supervisor.
• Record and update all maintenance records for Qld Plant & Equipment – Crestmead Heavy Plant Division both Intrastate and Interstate.
• Maintaining plant registers and required Plant Administration tasks to ensure accurate recording.
• Payroll.
• Act as first point of contact on-site.
• Supported plant operations by maintaining accurate records of production data and inventory levels.
• Provided exceptional customer service to internal stakeholders by promptly addressing inquiries and resolving issues related to plant administration functions.
• Reduced operational costs by monitoring expenses and identifying opportunities for cost-saving measures.
• Maintained high levels of accuracy while processing payroll information for all employees at the plant location.
• Enhanced communication within the facility through regular team meetings and clear documentation.
• Demonstrated strong problem-solving skills when faced with unexpected challenges, implementing effective solutions that minimized disruptions to production schedules or workflow.
• Facilitated cross-functional collaboration between departments to address operational challenges and improve overall performance.
• Coordinated with other departments to align production with customer requirements.
• Enforced health and safety protocols to promote safe working environment.

Return to Administration Office duties

• Supervise and coordinate with a team of 8 various staff for operational support activities of the unit
• Serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems
• Coaching and mentoring staff to ensure adherence of procedures
• Analyse the weekly review of Gross Margin and SWIP reports
• Effective workplace communications both within directives and senior management
• Establish, maintain, and update files, databases, records, and other documents
• Provide administrative support in the preparation of monthly, weekly and scheduled reporting
• Building strong customer relations and delivering customer-centric solutions
• Payroll to remote site (Phosphate) including Enterprise Agreement
• Job Costing remote site (Phosphate).

• Handled customer enquiries, complaints, billing questions and payment extensions/service requests
• Answered inbound calls in support of customer needs
• Managed a high-volume workload within a deadline driven environment
• Generate invoices and credit notes
• Enter requisitions and receipt purchase orders for various business units
• Provided support to the sales team ensuring all sales and service objectives were met
• Established an excellent rapport with regular clients
• Scheduled reporting on revenue recognition for Crestmead & Marcoola divisions
• Maintained payroll records, files, documentation; recorded employee information in system.

• Managed the accurate and timely processing of up to 1,200 invoices per month
• Investigated pricing discrepancies to vendor queries in a professional and courteous manner
• Monitored accounts with 300+ vendors
• Generated month & year end schedules and work papers for audit
• Provided accruals and proposed journal entries for month end reporting
• Trained new employees on A/P systems and policies
• Generated and balanced accounts payable reports to vendor statements
• Process 2-way and 3-way PO matching invoices utilizing the designated Finance accounting system.