Marcia Fisher
Summary
Dynamic Administration Officer with over 20 years in Health, excelling in operational efficiency and customer service. Proven ability to streamline workflows and enhance communication among healthcare teams. Skilled in data organization and confidentiality handling, demonstrating a strong work ethic and adaptability in fast-paced environments.
Able to learn new processes quickly and am goal orientated
Motivated professional with extensive experience in customer service, phones and administrative tasks.
Overview
23
23
years of professional experience
Work History
Administration Assistant
Ramsay Health Care, Tamara Private Hospital
06.2023 - Current
- Coordinated patient appointments and ensured timely communication between departments.
- Managed confidential patient records, maintaining compliance with privacy regulations.
- Assisted in the preparation of reports and documentation for healthcare meetings.
- Streamlined administrative processes, enhancing operational efficiency within the office.
- Supported billing procedures by verifying insurance information and processing claims accurately.
- Collaborated with medical staff to facilitate efficient patient flow and care coordination.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Admissions and discharges
- ward clerk duties
- Front Reception and Switchboard
- Day surgery clerk
- Thrive in busy Environments
- Team player
- Able to work whenever required
- Confident use of computers and medical software
- Strong work ethic with excellent communication skills and able to effectively multi task
Administration Officer
Hunter New England Health
01.2003 - 01.2023
- Permanent Administration relief for over 15 years, working in every department throughout the hospital including Emergency and Switchboard, and Patients Service front Reception
- Managed scheduling and coordination of administrative operations to ensure efficient workflow.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Developed and implemented office procedures to enhance operational efficiency and compliance with health policies.
- Oversaw inventory management, ensuring availability of essential supplies for staff and patient needs.
- Collaborated with healthcare teams to streamline communication and improve patient service delivery processes.
Education
CSSD Technician
University of Tech Sydney
Sydney, NSW01-1998
Skills
- Office administration
- Administrative support
- Data entry
- Word processing
- Fully Qualified CSSD Technician
- Admissions and discharges
- Fund Checks
- Front Reception dealing with clients
- Switchboard and Telephone reception
- Customer relations
- Data organization
- Confidentiality handling
- Mail handling
- Verbal communication
- Scheduling appointments
- Document management
- File organization
- Workflow coordination
- Performance improvement
- EFTPOS and cash handing including receipting
- Computer skills
- Customer service
- Time management
- Documentation and recordkeeping
- Filing and data archiving
- Professional and mature
- Deadline oriented
- Dedicated team player
- Prioritization
- Recordkeeping
- Mail distribution
- Strong problem solver
Timeline
Administration Assistant
Ramsay Health Care, Tamara Private Hospital
06.2023 - Current
Administration Officer
Hunter New England Health
01.2003 - 01.2023
CSSD Technician
University of Tech Sydney
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