Marcia Hannah

North Brisbane,QLD

Summary

Dedicated and customer-focused professional with extensive experience in cleaning and aged care services, seeking to transition into a retail team member role. Bringing strong communication skills, a positive attitude, and a proven ability to work effectively in team environments to contribute to the success of your retail operations.

Overview

years of professional experience

Work History

Facilities Team Member

My Pathways Facilities, QLD

QLD

10.2022 - Current

Cleaned and maintained shopping centers, ensuring all areas were sanitized and upheld high cleanliness standards.
Operated and maintained various cleaning machines, including floor scrubbers and car park sweepers.
Assisted in minor facility repairs and maintenance tasks, such as replacing light bulbs, unclogging drains, and fixing minor plumbing issues.
Conducted regular inspections of facilities to identify and address maintenance needs and potential safety hazards.
Managed waste collection and disposal, ensuring compliance with safety and environmental regulations.
Coordinated with external vendors for specialized maintenance tasks.
Delivered exceptional customer service by addressing queries and maintaining a friendly demeanor.
Worked collaboratively with team members to complete tasks efficiently and fostered a positive work environment.

Aged Care Worker

Bolton Clarke, QLD

QLD

06.2017 - 10.2022

Provided personal care and support to clients, ensuring their daily needs were met with dignity and respect.
Assisted with domestic tasks, including meal preparation and housework.
Maintained accurate client records and reported any changes in client health to supervisors.
Trained new employees, enhancing team performance and service quality.

Education

Certificate III - Aged Care and Disability

Skills

Customer Service: Proven track record in delivering exceptional customer service, ensuring client satisfaction
Team Collaboration: Strong ability to work effectively within a team, fostering a positive and productive work environment
Attention to Detail: High standards of cleanliness and meticulous attention to detail
Communication: Effective verbal and written communication skills, able to engage with customers and team members alike

Time Management: Exceptional organizational skills with the ability to prioritize tasks and meet deadlines
Physical Stamina: Physically fit and able to handle the demands of a retail environment
Computer Proficiency: Familiar with Microsoft Office (Word, Outlook)

LANGUAGES

English

PRIOR EXPERIENCE

Greenstock Nursery - Nursery Hand
Couriers Please - Courier Driver
Weldell Home - Forestry Worker
Pack and Save - Butchery Assistant