Marcia Lyndon

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Participated in team meetings and training sessions to stay informed about any changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Position was with the venue department which included hospitality/catering co-ordinating bookings for hall hire. Similar to my position at Canadabay Council