Marcia Smith

Point of sale cashier, On floor selling, Store opening and closing, Deliveries receiving/restocking, Retail customer service,
Banking, float management, Providing customers quotes / filling phone orders, Visual merchandising, store Management, Team management and rostering, H/O email and correspondence liaison and running of retail store for weeks at a time in the absence of Manager.
Teaching, guidance and facilitating in store painting classes.

• Served customers and followed outlined steps of service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained energy and enthusiasm in fast-paced environment.
• Monitored company inventory to keep stock levels and databases updated.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Point of sale cashier, On floor selling, Store opening and closing, Deliveries receiving/restocking, Retail customer service,Customer liasion and over the phone sales sales
Banking, float management, Providing customers quotes / filling phone orders, Visual merchandising, Casual store
Management, Team management and rostering, H/O email and correspondence liaison and running of retail store for
weeks at a time in the absence of Manager.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Increased sales revenues by promoting complementary products and educating customers about store promotions.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. met KPIs

Once a week i engaged with an NDIS participant encouraging her development in arts and crafts.

Working in both Craft and Fabric sections as point of sale cashier, On floor selling, restocking, Retail customer service, Visual merchandising, Including some in store demonstrations.

• Contributed to team success by completing jobs quickly and accurately.
• Followed store planograms to properly stock shelves.
• Engaged in conversation with customer to ascertain need.
• Provided informational resources regarding product knowledge, suggestive selling and promotions availability.
• Created appealing displays for routine arrangements and special promotions.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Kept work areas clean, organized and safe to promote efficiency and team safety.

In this position I was creating mixed media product samples to be displayed the WA store "ARTIFY" maintaining their online presence running blog uploading artwork photography to various platforms.

SCRAPWARE i created sample pieces and taught classes for both stores
at art shows in Sydney and Melbourne.

To promote products and events through instore events and teach customers how to use products through classes.

Looking after a number of children in my home meeting all their personal care needs. The day to day creation of a safe and stimulating environment that supports each childs intellectual growth whist endeavoring to maintain childs required meals patterns and sleep schedule's. Taking children in care on outings and to Playgroup 2 to 3 days a week.

WERRIS CREEK PLAYGROUP CRAFT CO ORDINATOR, THEN PRESIDENT- VOLUNTARY POSITIONS day to day operations of playgroup, meetings, memberships, outings and events and craft sessions. During this time i also organized the move to new premise assembling sponsorships and tradespeople on a project to renovate an old warehouse to house the playgroup that ran 4 days a week.

• Delivered [Product or Service] to customer locations within specific timeframes.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Conducted research, gathered information from multiple sources and presented results.
• Maintained excellent attendance record, consistently arriving to work on time.
• Participated in team-building activities to enhance working relationships.
• worked for a number of months as Sales Rep
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Was the first point of contact for TPP Print. Also responsible for phone reception, design and type setting - full time
• casual positions with The daily Advertiser in platemaking dept and casual position with Tamworth Active Print in bindery and collation.
• Used large-volume hand machine punch and staplers to punch holes into paper sheets.
• Checked all finished products to detect and correct uneven paper edges and dimensional errors.
• Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
• Operated gold, silver and colored foil and stamping machines to emboss lettering, designs and numbers on book covers.
• Utilized different technologies to ready artwork for offset printing purposes.
• Assisted customer to select fonts and graphics for the different ways we could promote their product/business through flyers business cards etc
• Punched holes in light-sensitive plates and inserted pins in holes to prepare plates for contact with positive or negative film.

• Maintained energy and enthusiasm in fast-paced environment.
• Exceeded goals through effective task prioritization and great work ethic.
• Carried out day-day-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Reported equipment maintenance requests and quality control issues.
• Downloaded images and provided artistic and technical image manipulation in [Software].
• Shot photographs in controlled lab, field and remote environments.
• shot and enlarge /reduced/ screened art work making bromides and film negatives for pre press film combiners, compositors /graphic artists to use to create printed matter
• produced 4 colour and mono film transparencies, planned them and created colour separations to be used by plate makers to produce printing plates.
• Produced printing plates to be used on printing presses by exposing film separations onto light sensitive metal plates to produce etched images for each colour printing plate that wrapped round printing press drums to produce newspapers and magazines.

• worked after hour in darkroom developing film and producing screened photographs to be used in local paper.
• Carried out day-day-day duties accurately and efficiently.
• Maintained excellent attendance record, consistently arriving to work on time.