Marcio Henrique Pereira Dos Santos
Randwick,NSW
Summary
Proven leader in hospitality, adept in team management and customer service, with a track record of enhancing guest satisfaction at Bar Copo. Skilled in problem-solving and efficient multitasking, I've fostered strong client relationships, leading to significant repeat business. My expertise includes training staff to excel in service standards, ensuring operational excellence.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
3
3
years of professional experience
Work History
Assistant Venue Manager
Bar Copo
08.2024 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
Bar Manager
Bar Copo
03.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Bartender
Hotel CBD
06.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Head Bartender
El Loco Slip Inn
10.2022 - 06.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Bartender
El Loco Slip Inn
07.2022 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barback
District Brasserie
05.2022 - 07.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Restaurant Waiter
Hard Rock Cafe
04.2022 - 05.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
No Degree - Public Relations
Agile Method
Future DojoNo Degree - Sports Communication
Sport Marketing
ESPMBachelor of Public Relations - Public Relations
FECAP
Sao Paulo, Brazil 02-2021
Skills
- Team management
- Efficient multitasking
- Customer service
- Team player attitude
- Problem-solving
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Venue Manager
Bar Copo
08.2024 - Current
Bar Manager
Bar Copo
03.2024 - Current
Bartender
Hotel CBD
06.2023 - 03.2024
Head Bartender
El Loco Slip Inn
10.2022 - 06.2023
Bartender
El Loco Slip Inn
07.2022 - 10.2022
Barback
District Brasserie
05.2022 - 07.2022
Restaurant Waiter
Hard Rock Cafe
04.2022 - 05.2022
No Degree - Public Relations
Agile Method
No Degree - Sports Communication
Sport Marketing
Bachelor of Public Relations - Public Relations
FECAP
Similar Profiles
Robert LigginsRobert Liggins
Restaurant Manager at Bar CopoRestaurant Manager at Bar Copo
Tania McCrystallTania McCrystall
Business Development Manager at Copo Property ManagementBusiness Development Manager at Copo Property Management
Kay WongKay Wong
Demi Chef at Merivale (Ash Street Cellar, Bar Topa, Bar Totti's, Bert's Bar & Brasserie)Demi Chef at Merivale (Ash Street Cellar, Bar Topa, Bar Totti's, Bert's Bar & Brasserie)