Marc John Hammond
Sheidow Park,SA
Summary
Compassionate Mental Health worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centred care and evidence-based interventions. Possesses deep understanding of mental health and behavioural sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Volunteer
Raise Foundation
04.2023 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Created educational materials to convey important information to service recipients.
- Help identify young peoples strengths
- Provide young people with the chance to reflect by engaging in conversation
- Be a trustworthy individual to a young person
- Maintain confidentiality with a young mentee
- Assist mentee in program related activities
Nightfill / Grocery / Warehouse Storeman
Brighton Foodland
11.2018 - Current
- My role at Brighton Foodland is identical to the roles I had working at Pasadena Foodland, see below.
Travel Agent
Escape Travel
09.2018 - 10.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Collaborated with colleagues to create and promote special travel packages.
Warehouse Storeman
Pasadena Foodland
01.2016 - 06.2017
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept warehouse up to safety and health regulations at all times.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Trained and developed warehouse staff on safety measures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Dairy Assistant
Pasadena Foodland
01.2015 - 01.2016
- Similar responsibilities as a Grocery Assistant, see below.
Grocery Assistant
Pasadena Foodland
01.2014 - 01.2015
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
- Stocked shelves, racks and cases with new or transferred merchandise.
Nightfill Manager
Pasadena Foodland
01.2011 - 01.2014
- Managed and motivated up to 40 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Nightfill Worker
Pasadena Foodland
01.2009 - 01.2011
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Education
Certificate IV - Mental Health Professional
Celtic Training
Adelaide10.2023
High School Diploma -
Pasadena High School
Pasadena, SA12.2009
Skills
- Client Goal Planning
- Adept at Conflict Resolution
- Patient Evaluation
- Treatment Planning and Implementation
- Case Management
- Tracking Client Progress
- Mood Disorders
- Substance Abuse Treatment
- Referral Coordination
- Dual Diagnosis Expertise
- Suicide Precautions Expertise
- Mental Health Evaluations
- Cognitive Behavioural Therapy
- Safety and Risk Assessments
- Therapeutic Relationship-Building
- Reading Comprehension
- Build Coping Skills
- Crisis Intervention
- Confidential Records Management
- Goal Development
- Mental Health Disorders Knowledge
Certification
- Drivers License
- WWCHC (Working with Childrens Check)
- RRHAN-EC (Responding to Risks of Harm, Abuse and Neglect – Education and Care.)
- NDIS WORKER CHECK
Timeline
Volunteer
Raise Foundation
04.2023 - Current
Nightfill / Grocery / Warehouse Storeman
Brighton Foodland
11.2018 - Current
Travel Agent
Escape Travel
09.2018 - 10.2018
Warehouse Storeman
Pasadena Foodland
01.2016 - 06.2017
Dairy Assistant
Pasadena Foodland
01.2015 - 01.2016
Grocery Assistant
Pasadena Foodland
01.2014 - 01.2015
Nightfill Manager
Pasadena Foodland
01.2011 - 01.2014
Nightfill Worker
Pasadena Foodland
01.2009 - 01.2011
Certificate IV - Mental Health Professional
Celtic Training
High School Diploma -
Pasadena High School
- Drivers License
- WWCHC (Working with Childrens Check)
- RRHAN-EC (Responding to Risks of Harm, Abuse and Neglect – Education and Care.)
- NDIS WORKER CHECK
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