Marc Lawrence Magsino
Canberra,ACT
Summary
My professional background reflects a wide range of experience and achievements in both the Fast food, Retail and Banking industry with intensive training on data and SWOT analysis, customer service, administrative support, documentation support, quality and productivity improvement, and organizational development. My assets include ability to work hard, good problem-solving skills, strong communication skills, strong organization skills, willingness to learn new things and determination to succeed and excel.
Overview
13
13
years of professional experience
Work History
Senior Supervisor for Payments and Operations
Tanfeeth Co
04.2022 - 11.2023
- Trained personnel on the various systems used for in Foreign Payments Operations, Process flow for the Foreign Payments and case handling for any delayed or stuck payments. Also taught the staff on how to handle and respond to cases flagged by the AMLC, FATF, OFAC and KYC review.
- Led the successful testing and sign off of process converted to robotics/digital user minimizing disruptions during transition periods and continued monitor and analysis post implementation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained compliance with company policies, objectives, and communication goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Process Associate
Tata Consultancy Services
07.2019 - 04.2022
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Supported creation of detailed work flow and SOP for the processes involved for Foreign Payments Support
- Suggested to the stake holders the automation of repetitive tasks through implementation of appropriate technology tools, reducing manual workload for the team.
- Performed daily task of processing and review of incoming USD payments to ensure that the Swift message and payment is in line with the Bank's Compliance Policy.
- Collaborated with team to identify the problem areas in the processing of foreign outward payments in order achieve productivity standards, adhere to accuracy standards and reduce the customer complaints on delayed payments.
- Assisted and led a team of process associates on the process of handling and updating and identifying the type swift messages in the system and taking action based on the swift message received
Specialist Payments and Operations
Al Rajhi Bank
03.2011 - 06.2019
- Handled inquiries for Inbound and Outbound Payments mainly for the countries Europe, America, China, Kenya,Philippines, Bangladesh, Sudan Malaysia and Vietnam.
- Monitors and updates all swift messages received and takes action based after carefully identifying the type of swift message
- Responsible for investigation and sending requested details to the correspondent regarding AML,FATF,KYC and OFAC related concerns.
- Handles and resolves and customer complaint related to their remittances.
- Applies OFAC license for any blocked payments.
Education
Bachelor of Science - Animal Sciences
De La Salle College
Lipa City Batangas04.1997
Skills
- Priority management
- Customer Service
- Training content creation
- Staff Management
- Onboarding and Orientation
- Process Monitoring and Improvement
- Administration and Reporting
- Shift Scheduling
- Performance Evaluations
Additional Information
Past employments includes :
- Marketing Specialist for Western Union Saudi Arabia hired via Ali Shah Contraction Services from 2009 to 2010
- Data Entry Clerk and Senior Sales Associate for Al Faisaliah Commercial in Saudi Arabia from 2006 to 2009
- Store Sales Manager for Golden ABC Incorporated for their Penshoppe Boutique in the Philippines from 2005 to 2006
- Shift Manager for Jollibee Foods Corporation for their SM Batangas Store in the Philippines from 2004 to 2005
Timeline
Senior Supervisor for Payments and Operations
Tanfeeth Co
04.2022 - 11.2023
Senior Process Associate
Tata Consultancy Services
07.2019 - 04.2022
Specialist Payments and Operations
Al Rajhi Bank
03.2011 - 06.2019
Bachelor of Science - Animal Sciences
De La Salle College
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