Marco Cavagna
Melbourne,VIC
Summary
Skilled in providing high-quality customer service as a Section Waiter. Experience includes delivering timely and courteous food service, managing multiple tables simultaneously, and maintaining cleanliness standards. Strengths include good communication skills, multitasking abilities, and commitment to creating an enjoyable dining experience for customers. Previous roles have seen improved customer satisfaction through attentive service and efficient handling of tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Section Waiter / Coffee Kiosk Barista
Melbourne Convention Exhibition Center
Melbourne , Victoria
03.2025 - Current
- Delivered food orders promptly to ensure guest satisfaction.
- Provided menu explanations and recommended food pairings to enhance dining experience.
- Ground beans for espresso shots based on customer specifications.
- Cleared dirty plates efficiently after meals to maintain table cleanliness.
- Prepared and served diverse coffee beverages and teas with attention to quality.
- Maintained workspace organization and cleanliness to uphold operational standards.
- Followed health and safety protocols to create a secure environment for guests.
Section Waiter
Chancery Lane Bistrò
Melbourne , Victioria
09.2024 - 02.2025
- Delivered food and beverages accurately and promptly to enhance guest experiences.
- Maintained cleanliness of tables and dining areas during service hours.
- Informed customers about specials, effectively upselling additional food and drink items.
- Addressed guest inquiries promptly to ensure exceptional customer service.
- Assisted in setting up tables and ensuring proper dining arrangements.
- Presented menus and answered questions regarding menu items with clarity.
Commis Chef / Kitchen Hand
Cucina di Giò
Malven, Victoria
02.2023 - 08.2025
- Assisted in meal preparation by preparing ingredients for various dishes.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with chefs to ensure timely delivery of high-quality meals.
- Supported cooks and kitchen staff during service periods to enhance operational efficiency.
- Executed basic knife skills, including dicing, slicing, and mincing vegetables.
- Aided higher-level chefs in crafting more complex dishes.
- Cleaned and sanitized kitchen equipment, utensils, and workstations to uphold safety standards.
- Operated kitchen appliances safely during food preparation tasks.
Bartender Assistant
Grand Hotel Des Ilees Borromees
Milan , Italy
06.2016 - 06.2019
- Supported bartenders in beverage preparation and service to enhance customer experience.
- Maintained bar area cleanliness and organization during service hours.
- Engaged customers to foster a welcoming atmosphere and highlight drink specials.
- Adhered to safety and sanitation guidelines, ensuring a hygienic work environment.
- Executed daily opening and closing duties per established procedures.
- Resolved customer complaints swiftly while maintaining professionalism.
Education
High School Diploma -
Victorian Institute of Technology
Melbourne, VIC07-2033
Skills
- Food preparation
- Customer service
- Menu knowledge
- Time management
- Attention to detail
- Guest relations
- Bar terminology
- Safe food handling
Certification
- RSA Certificate
Languages
English
Professional
Italian
Full Professional
Timeline
Section Waiter / Coffee Kiosk Barista
Melbourne Convention Exhibition Center
03.2025 - Current
Section Waiter
Chancery Lane Bistrò
09.2024 - 02.2025
Commis Chef / Kitchen Hand
Cucina di Giò
02.2023 - 08.2025
Bartender Assistant
Grand Hotel Des Ilees Borromees
06.2016 - 06.2019
High School Diploma -
Victorian Institute of Technology
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