Marco Chillemi

• Preparing coffee, espresso drinks, smoothies, blended coffees, teas and other hot drinks;
• Managing the barista area (mainly cleaning the machine, counter);
• Monitoring inventory of supplies and restocked when necessary
• Labeled containers of milk according to expiration dates;
• Taking care of customer service at the till;
• Operated cash register to precess customer payments;
• Serving tables;
• Washing dishes;
• Cleaning the café/restaurant at the end of the shift (floor, tables, counter, restrooms);
• Opening the café and getting the café ready to open;

• Developed project plans identifying key issues, approaches and performance
  metrics.
• Developed project management roadmap to define project objectives, timelines
  and milestones.
• Led and assisted technical upgrade projects for clients by working and
  coordinating with consultants and developers for integrations.
• Provided detailed project status updates to stakeholders and executive
  management.
• Planned, designed, and scheduled phases for large projects.
• Developed and implemented strategic project plans to meet business objectives.
• Identified plans and resources required to meet project goals and objectives.

This job was in the IT and more specifically this company would work with Healthcare. My job was to understand the needs of the hospitals and to translate those in software solution. This made me develop great communicative skills in an environment usually very formal where my clients used to be public institutions and their representants.

• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Stocked shelves with ingredients needed to make coffee drinks.
• Monitored inventory levels of supplies and restocked when necessary.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Worked in a very busy environment, in a café that used to serve literally thousands of people per day.
• Worked very long shifts;

• Greeted and welcomed customers;
• Taking orders;
• Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
• Delivered food orders;
• Helping in the kitchen with the preparation of food;
• Cleaning the restaurant, toilets, bar;