Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marco Laudato

Adelaide,Australia

Summary

Results-driven Service Manager with over a decade of experience overseeing service operations within the manufacturing, warehousing, and material handling industry. With great success in leading high-performance teams to deliver exceptional customer service, and optimize operational efficiency. Skilled in team leadership, process improvement, and customer relationship management, with a focus on driving continuous improvement and achieving operational excellence. Effective communicator and collaborative leader, dedicated to fostering a positive work environment, and building strong client relationships. Seeking an opportunity to leverage my expertise, and contribute to the success of a dynamic, service-oriented team.

Overview

26
26
years of professional experience

Work History

"The Big Lap"

Lap Of Australia
02.2024 - 04.2025
  • Completed a 'Big Lap' road trip across Australia with my wife, and three kids. demonstrating adaptability, resourcefulness, and the ability to thrive in diverse environments.

State Service Manager SA/NT

Crown Equipment
Adelaide, Australia
04.2016 - 02.2024
  • Managed a team of 84, over two states, comprising managers, administration, and technicians.
  • Created and managed budgets for departmental operations.
  • Monitored departmental budgets and expenditures.
  • Delivered measurable growth in operational output via innovative leadership initiatives.
  • Spearheaded customer service initiatives to ensure exceptional client experiences, resulting in an increase in customers on file.
  • Implemented innovative strategies to improve service delivery, resulting in a 43% decrease in service escalations.
  • Fostered a collaborative culture by establishing regular team meetings and open communication channels, leading to improved teamwork and employee morale.
  • Achieved and exceeded service targets, consistently meeting or surpassing performance goals and objectives.
  • Implemented cost-saving initiatives without compromising service quality, resulting in a 19% reduction in operational costs over seven years.
  • Yearly development of annual budgets, collaborating with department heads to align financial goals with overall organizational objectives.
  • Successfully managed and controlled operating expenses, implementing cost-cutting measures without compromising operational efficiency.
  • Developed and executed strategies to increase revenue streams, resulting in a 51% growth in overall service and rental profitability.

State Workshop Manager SA/NT

Crown Equipment
Adelaide, Australia
05.2013 - 04.2016
  • Managed smooth workflow, coordinating assignments and resources to meet demands
  • Quality controlled jobs by assessing worker skill, identifying problems and offering technical advice
  • Boosted profits with strong control over supplies and exceptional customer service
  • Kept team on-task, monitoring performance and correcting issues early to minimize impacts
  • Minimized errors by keeping workshop area clean, neat and free of safety hazards
  • Controlled inventory costs with accurate forecasting, keeping supplies within ideal levels based on expected demands
  • Aligned operations with objectives set by senior management
  • Managed budgets successfully
  • Boosted team performance through close monitoring and mentoring

Service Technician

Crown Equipment
Adelaide, Australia
11.2009 - 05.2013
  • Documented repair order work and test procedures and results
  • Responded to service calls and communicated with dispatch to exchange information
  • Offered best-in-class customer service with open, accurate and professional communication
  • Kept organized and tidy workspace, introducing daily cleaning routine
  • Assisted other technicians with more complex service calls
  • Completed thorough inspections and assessments to identify root cause of reported issues
  • Determined required parts for repairs
  • Configured customers' equipment for optimum performance
  • Serviced existing accounts by analyzing work orders, planning daily travel schedule and investigating complaints
  • Created new customer accounts with up-to-date and accurate information

Service Technician

Komatsu
Adelaide, Australia
12.2006 - 11.2009
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Trained new team members on service processes to increase productivity.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.

Service Technician Apprentice

Isuzu
Adelaide, Australia
02.1999 - 12.2006
  • Repaired or replaced faulty components such as fuses, relays and switches.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Tested components with appropriate diagnostic tools to determine functionality of parts prior to installation or troubleshooting.
  • Identified electrical components, wiring diagrams and schematics to diagnose and repair vehicle systems.
  • Performed routine maintenance on vehicles' electrical systems including checking voltage, amperage and continuity of circuits.

Education

Cretificate 3 - Automotive (electrical)

Tafe SA
Adelaide, South Australia

Certificate 3 - Automotive (light Vehicle)

IAME
Adelaide, South Australia

Skills

  • Problem solving
  • Time Management
  • Budget management
  • Inventory control
  • Staff management
  • Relationship building
  • Business Development
  • Forecasting
  • Team development
  • Performance optimization
  • Team management
  • Conflict resolution

References

References available upon request.

Timeline

"The Big Lap"

Lap Of Australia
02.2024 - 04.2025

State Service Manager SA/NT

Crown Equipment
04.2016 - 02.2024

State Workshop Manager SA/NT

Crown Equipment
05.2013 - 04.2016

Service Technician

Crown Equipment
11.2009 - 05.2013

Service Technician

Komatsu
12.2006 - 11.2009

Service Technician Apprentice

Isuzu
02.1999 - 12.2006

Cretificate 3 - Automotive (electrical)

Tafe SA

Certificate 3 - Automotive (light Vehicle)

IAME

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Marco Laudato