Marco Leonardi
Orange,NSW
Summary
Administrative Professional 7 years of Customer Service and Administrative experience. Multi-tasker with Data Entry/Processing experience. Average words per minute is 65. Community Services background - Roles included Coordinator, Administration, Human Resources Admin, Recruitment, Telephony and Customer Service. The qualities I bring to the team: Down to earth individual with a flexible approach that always possesses a positive can-do attitude and willingness to learn. I am passionate about my work, A big team player who's always there to assist my work colleagues at all times. My ideal work place is being part of a professional surrounding where we all work well collectively as a team. Every target we achieve is a team effort.
Overview
14
14
years of professional experience
Work History
Recruitment Support Officer
Western NSW LHD
12.2022 - 01.2024
- Customer Service and emailing. Being in direct contact with hiring managers to create new job opportunities - Communicating with candidates and following up with their application status - Contacting references for reference checks
- Experience working with multiple programs such as Stafflink, Recruitment Onboarding (ROB), Service Check Register (SCR) & Employment Screening & Review Unit (ESRU)
- Job Advertising on the Recruitment Onboarding (ROB) System which will be published on the Western NSW LHD Career Website and Iworkfornsw website.
- Attention to detail and accuracy when performing letter of offers for applicants.
- Microsoft Office - Recording recruitment episodes and their status by updating the Recruitment Excel spreadsheet for the Orange Portfolio & The COVID 19 Swabbing Testing sites I was responsible for.
- Manually creating new Job Advertisements on Microsoft Word.
- Lodging National Police Checks & Aged Care Checks.
- Following up with staff who have expired.
- Liaising with convenors.
- Creating approval to fill positions.
- Convenors sending through advertise a job forms.
- I will process their requests and submit for management approval before job advertisement can be posted internally and externally.
- Always being a supportive team player and helping out colleagues with workloads where necessary.
Claims Processor
Western NSW LHD
07.2021 - 01.2022
- Workers Compensation Pay Processing for internal stakeholders for the entire of Western NSW LHD and Far West LHD.
- Manually calculating the income of workers compensation entitled for the employees every week.
- Administration, Customer Service, Telephony and Emailing: Assisting NSW Health Employees, Risk Management Consultants and Insurance Providers.
- Data Entry, Entering all clients information and documentation onto a System called Solv Injury and Claims Management System.
- Adjustment Lodgements for any incorrect payments made to internal stakeholders which is processed via a program called SARA.
- Processing New Claims for in a 3-hour timeframe.
- Stafflink is a program used to access internal staff members information, which is required to determine if any changes are made towards their payments from our original manual calculations.
- Risk assessment requests: Amending Microsoft Word documents for Certificate of Currency's for the manager to approve and sign off.
Australian Immunisation Officer
Services Australia (Medicare)
02.2021 - 07.2021
- Processing/Data Entry for customer vaccinations.
- Administation and Clerical.
- Customer Service/Telephony assisting customers and providers.
- Assisting customers with new Medicare cards.
- Updating customer details.
- For example: New mailing address, bank details and phone numbers.
- Working in a team environment.
- Understanding Vaccination/medical terminology.
- Promoting online services: For example access to My Gov.
- Adding new customers onto the system called MainFrame and Client Directory System.
- Provider Registration.
- I am responsible for creating and approving of Providers with their own provider number.
Compacks Coordinator & HR Admin/Data Entry Assistant
Live Better Community Services Via Complete Staff Solutions
01.2018 - 12.2020
- Customer Service/Administration/Phone Enquiries.
- Printing and scanning all necessary documents for clients and employees.
- Accessing emails using outlook, Sending emails to Coordinators/Case Managers and Home Care Workers.
- Creating client profiles via Microsoft Word and filing documents for clients on our system.
- Working well in a team environment.
- Rescheduling or booking clients services via TCM and Innova Care Programs/Rostering Services via a program called Find My Shift.
- Completion of human resources filing, Creating files and filing documents for employees.
Housekeeper/Customer Service
Quest Apartment Hotels
02.2020 - 11.2020
- General Cleaning of apartments, bathrooms, kitchens and balconies.
- Making beds and splitting beds into singles or doubles.
- Professional customer service towards all customers who stayed at the apartment hotel.
- Vacuuming and Mopping.
- Team Work, working in pairs, building strong relationships with your work colleagues.
Animal Biosecurity & Welfare Data Entry Operator/Processing
Department Of Primary Industries via Ashdown Consulting
08.2018 - 12.2018
- Data Entry/Word Processing/Alphanumeric Into Electronic System.
- Spreadsheets and Validating.
- Researching Information.
- Scanning and Printing Documents Of Confidential Information.
- Accessing Microsoft Word and Excel.
- Accessing Emails Using Gmail.
- Phones/Video Conferences.
Data Processing Officer (Temporary Contract)
Orange Electoral Commission
07.2018 - 08.2018
- Entering Data/Alphanumeric into electronic systems.
- Fast and Efficient Typing 65 words per minute.
- Entering total numbers of counted ballet papers into electronic form.
Cleaner and House Keeper
Parkview Hotel
08.2010 - 06.2018
- General Daily Maintenance, Cleaning Bathrooms and Windows.
- General cleaning of hotel and bathrooms.
- Making Beds and Splitting beds into doubles or singles.
- Professional Customer Service towards all customers who stayed at the hotel.
Data Entry/Mail Sorting Officer
Australia Post
05.2011 - 12.2014
- Customer Service and Data Entry.
- Sorting and coordinating the mail into customers post boxes.
- Sorting larger items/parcels and preparing them for customer collection.
- Process deliveries including redirections and reply paid.
- Working Collectively as a team.
- Heavy Lifting.
Teachers Aide (Work Experience)
Glenroi Public School
02.2010 - 12.2010
- Assisting the teacher by organising the classroom for the students.
- Assisting students with their work.
- Playing with the children and participating in activities.
- Playground duty.
- Organising work including: photocopying and laminating paper.
Graphic Design/Photography (Work Experience)
Gecko Photographics
01.2010 - 12.2010
- Basic Design skills and Photoshop Programs.
- Digital camera/photography.
- Customer service, Mailing and Printing.
Education
Year 10 School Certificate -
Orange High School
Orange, NSWSkills
Customer service - Data Processing
Technology & Digital Literacy
Heavy Lifting - Microsoft Outlook
Administration & Clerical - Team Player
Handling Pressure - Strong Work Ethic
Telephony - Communication Skills
Photoshop - Writing
People Skills - Pay Processing
Recruitment Onboarding - Job Advertising
References
- Kristy Furner, Acting Recruitment Team Leader, Western NSW LHD, (6369 8027) or (0407 333 323), Kristy.Furner@health.nsw.gov.au
- Sue Robinson, Claims Supervisor, Western NSW LHD, (0478 391 211), Sue.Robinson@health.nsw.gov.au
- Donna Turner, Team Leader, Services Australia (Medicare), (0421 997 339), Donna.Turner@servicesaustralia.gov.au
Timeline
Recruitment Support Officer
Western NSW LHD
12.2022 - 01.2024
Claims Processor
Western NSW LHD
07.2021 - 01.2022
Australian Immunisation Officer
Services Australia (Medicare)
02.2021 - 07.2021
Housekeeper/Customer Service
Quest Apartment Hotels
02.2020 - 11.2020
Animal Biosecurity & Welfare Data Entry Operator/Processing
Department Of Primary Industries via Ashdown Consulting
08.2018 - 12.2018
Data Processing Officer (Temporary Contract)
Orange Electoral Commission
07.2018 - 08.2018
Compacks Coordinator & HR Admin/Data Entry Assistant
Live Better Community Services Via Complete Staff Solutions
01.2018 - 12.2020
Data Entry/Mail Sorting Officer
Australia Post
05.2011 - 12.2014
Cleaner and House Keeper
Parkview Hotel
08.2010 - 06.2018
Teachers Aide (Work Experience)
Glenroi Public School
02.2010 - 12.2010
Graphic Design/Photography (Work Experience)
Gecko Photographics
01.2010 - 12.2010
Year 10 School Certificate -
Orange High School
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