Marco Leone

Currently working as Floor finisher specialized in polished concrete and tiling.

• Concrete finishing and polishing: Use of specialized machinery (e.g., grinders, polishers) to create smooth, shiny, and durable surfaces.
• Advanced surface treatments: Application of sealers, resins, and densifiers to enhance durability, aesthetics, and wear resistance.
• Tile installation: Surface preparation, precise placement of ceramic tiles, and grout finishing to ensure functional and aesthetic results.
• Repair and maintenance: Restoration of existing floors, removal of imperfections, and application of maintenance treatments to preserve surface quality.
• Technical project interpretation: Reading blueprints and specifications to ensure compliance with client requirements and quality standards.

In my role as a bartender, I developed skills in beverage preparation, customer service, and managing a dynamic, high-volume environment. My main responsibilities included:

• Beverage and Cocktail Preparation: Creating classic cocktails and Italian specialties, as well as managing the selection of Italian wines and other drinks, offering quality service that reflected the authenticity of Italian cuisine and style.
• Customer Service: Welcoming and interacting with customers in a lively tourist environment, providing a unique and welcoming experience, responding to special requests, and promoting the menu with knowledge of dishes and beverages.
• Cash Handling and Transactions: Using POS systems to process orders and payments quickly and accurately, including handling cash and card transactions.
• Team Collaboration: Working closely with the floor and kitchen staff to ensure the continuous flow of orders and maintain an efficient, collaborative work environment.
• Bar and Stock Management: Monitoring supplies of alcohol, wines, and other ingredients to ensure the bar was always well-stocked, and managing inventory to reduce waste.
• Adhering to all relevant health and safety regulations, ensuring th highest standards of care, safety and professionalism.

In my role as a floor finisher specialized in polished concrete and tiling, I have acquired advanced skills in surface processing and finishing, ensuring high-quality results that meet the aesthetic and functional needs of clients. My main responsibilities included:

• Polished concrete processing: Preparing concrete surfaces, grinding, polishing, and applying sealants to achieve durable, smooth, and visually appealing finishes.
• Tiling installation: Accurately laying ceramic, porcelain, marble, and other materials, ensuring precision in lines, joints, and finishes.
• Surface preparation: Cleaning, leveling, and treating surfaces to ensure material adhesion and uniform finishes.
• Use of specialized equipment: Proficiency in using concrete grinding machinery, tile cutting tools, and other professional floor processing equipment.
• Material knowledge: Selecting the most suitable materials based on customer needs, such as durability, aesthetics, and budget, and using chemical products for surface protection and maintenance.

In my role as a bartender, I acquired significant skills in customer service, beverage preparation, and managing a dynamic work environment. My main responsibilities included:

• Beverage Preparation: Crafting classic and personalized cocktails, pouring draft beers, serving wines and other beverages, always ensuring quality and impeccable presentation.
• Customer Service: Providing a warm and professional welcome to customers, handling special requests, and creating a positive and inviting atmosphere.
• Cash Handling: Operating cash registers and POS systems for quick and accurate transactions, including handling cash and card payments.
• Stock Management: Monitoring and replenishing bar supplies, ensuring inventory was always well-stocked and organized.
• Problem Solving: Managing critical situations or peak times with calmness, efficiency, and excellent service.
• Product Knowledge: Gaining familiarity with a wide range of craft beers, Australian wines, and spirits, allowing me to offer informed recommendations to customers.
• Team Collaboration: Working closely with floor staff and kitchen teams to ensure an optimal customer experience.

In my role as Assistant Bar Manager, I developed significant skills in the operational management of the bar, staff supervision, and ensuring excellent customer service. My main responsibilities included:

• Bar Operations Management: Supporting the planning of daily activities, supervising operations during shifts, and coordinating with the Bar Manager to ensure efficient and organized service.
• Staff Supervision: Training and motivating the team to maintain high service standards, monitoring individual performance, and fostering a collaborative and positive work environment.
• Inventory Management: Monitoring and controlling stock levels, managing supply orders, controlling costs, and preventing waste to maximize profitability.
• Customer Service: Ensuring a high-level customer experience by addressing special requests, resolving complaints, and promoting customer loyalty.
• Problem Solving: Handling unforeseen challenges and critical situations while maintaining a calm and professional attitude to ensure service continuity.

In my role as a healthcare appointment booking operator, I developed significant skills in managing patient requests, ensuring a professional and efficient service. I was responsible for:

• Appointment Management: Organizing and scheduling medical appointments, optimizing wait times, and ensuring maximum availability of resources.
• Patient Assistance: Providing telephone and/or in-person assistance, helping patients choose the appropriate healthcare services, and offering detailed information on procedures and necessary requirements.
• Knowledge of Healthcare Systems: Utilizing specific management software (e.g., CUP or other healthcare management systems) and being familiar with healthcare regulations and protocols, both in public and private sectors.
• Interpersonal and Communication Skills: Empathetically managing patient needs, often in delicate situations, and maintaining constant collaboration with doctors, nurses, and colleagues.
• Problem Solving: Addressing issues related to cancellations, changes to appointments, or other challenges, always with speed and efficiency.
• Administrative Skills: Accurately recording and filing data, managing documentation, and, when required, providing support for billing or payment processes.

• Managing daily operations of receiving, storing, and shipping goods, optimizing workflow and improving overall efficiency.
• Operating equipment such as forklifts and pallet jacks to handle goods and consistently monitoring inventory using warehouse management software (WMS).
• Working closely with the transportation team to ensure all shipments were delivered on time, adhering to safety and transportation regulations.

In the role of Assistant Logistics Manager in a meat trade warehouse:

• Managing daily operations, supervising the flow of goods, and ensuring compliance with food safety regulations.
• Monitoring the cold chain to guarantee that the meat was stored under the appropriate conditions and managing a team of 5 people, optimizing resources and improving operational efficiency.
• Inventory management, shipment planning, and supplier and customer relationship management, working to ensure the quality and timeliness of deliveries.