Marco Merz
Robina,QLD
Summary
Motivated team leader with experience in high-volume hospitality environments, consistently exceeding sales targets and delivering strong customer outcomes. Proven strengths in communication, team coordination, and problem-solving, with a focus on driving performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Hungry Jacks
01.2021 - 01.2023
- Led the team in achieving quarterly sales targets, exceeding goals.
- Supervised front-of-house operations as Team Leader, ensuring smooth customer interactions and efficient daily workflow.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Took initiative in coordinating team efforts during high-demand periods, helping maintain a calm and professional environment.
- Frequently acted as the first point of contact, building rapport with a wide range of customers and resolving concerns to maintain satisfaction and repeat business.
- Developed strong communication and interpersonal skills through daily client-facing responsibilities and team leadership.
Education
Bachelor of Information Technology/Bachelor of Business -
Griffith University
Gold Coast01-2028
High School Certificate -
Robina State High School
11.2024
Diploma of Business -
Prestige Training
01.2024
Skills
- Customer relationship management
- Sales and upselling
- Communication and negotiation
- Time management
- Problem solving
- Team leadership
Certification
Training Unlimited | 01/2023
Certificate III in Hospitality
References
References available upon request.
Timeline
Team Leader
Hungry Jacks
01.2021 - 01.2023
Bachelor of Information Technology/Bachelor of Business -
Griffith University
High School Certificate -
Robina State High School
Diploma of Business -
Prestige Training
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