Marco Pangatungan
Newcomb,Australia
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Overview
13
13
years of professional experience
Work History
PCA
TLC Aged Care
06.2021 - Current
- Administered medications as prescribed, preventing adverse reactions or complications.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Chef
Murphys Geelong
12.2019 - 11.2023
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
Labourer
BnR Poultry
10.2019 - 05.2020
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Customer Experience Specialist
Synchrony Financial
10.2017 - 09.2019
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
Conference Facilitator
Accenture Inc. Philippines
04.2016 - 09.2017
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Machine Operator
Yamato Kogyo
07.2012 - 07.2015
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Operated machining equipment safely with team of operators.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Financial Advisor
JP Morgan Chase and Co.
10.2010 - 05.2012
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Education
Cert III-IV Commercial Cookery & Diploma of Hospitality and Management -
Australian College of Trade
Thornbury, Victoria06.2022
Certificate III in Individual Support -
Einstein College of Australia
Melbourne, VICC01.2021
Bachelors of Arts in Political Science -
University of San Carlos
Cebu, Philippines10.2005
Skills
- Excellent Communication
- Problem Solving
- Self-Motivated
- Active Listening
- Flexible and Adaptable
- Observation Documentation
- CPR/AED
- Professional Bedside Manner
- CPR Certification
- Care Planning
- Personal Hygiene Assistance
- Compassionate Care
- Emotional Support
- Cultural Sensitivity
Training Courses Attended
- 2021, Einstein College, First Aid, Manual Handling and Handwashing
- 2019, RSA Course Melbourne, RSA and RSF Certification
- 2019, International Yacht Training Worldwide, Professional Superyacht Hospitality, Cebu City, Philippines
- 2019, University of Southern Philippines Foundation, Food and Beverage Services, Cebu City, Philippines
References
- Dailan Ellis, Head Chef, Murphys Geelong, 0431790936
- Bernadette Bartok, General Manager, TLC Aged Care, 0417374412
- Grant Bird, Manager, BnR Poultry, 0408421821
Timeline
PCA
TLC Aged Care
06.2021 - Current
Chef
Murphys Geelong
12.2019 - 11.2023
Labourer
BnR Poultry
10.2019 - 05.2020
Customer Experience Specialist
Synchrony Financial
10.2017 - 09.2019
Conference Facilitator
Accenture Inc. Philippines
04.2016 - 09.2017
Machine Operator
Yamato Kogyo
07.2012 - 07.2015
Financial Advisor
JP Morgan Chase and Co.
10.2010 - 05.2012
Cert III-IV Commercial Cookery & Diploma of Hospitality and Management -
Australian College of Trade
Certificate III in Individual Support -
Einstein College of Australia
Bachelors of Arts in Political Science -
University of San Carlos
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