Marco Pumar
Rushcutters Bay,NSW
Summary
Dedicated, driven and hardworking hospitality professional with communication, management and sales expertise. Extensive experience leading and training large teams to excel in sales.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Regatta Hotel/AusVenueCo
11.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
Senior Restaurant Manager/Acting Venue Manager
White And Wongs / Good Group
02.2022 - 10.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Controlled COGS and the development of the wine and beverage lists.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food, wine and service.
- Carefully interviewed, selected, trained and supervised all levels of staff.
Venue Manager/Operations Manager
Taragon Ltd. - Ezard/Gingerboy
08.2019 - 02.2022
- Oversaw the operations of Ezard, Gingerboy and 3 pop up cafes.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Increased average sales from $86pp to $114pp by establishing new offering concepts, overseeing performance and increasing quality, without jeopardizing on volume of sales. Gingerboy.
- Implemented and enforced safety policies and procedures to manage the constant changes caused by COVID-19.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new projects for the company.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Planned the re-development of an outdated brand to a more modern shared style degustation concept. Ezard.
- Trained and guided team members to maintain high productivity and performance metrics.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed daily operations of a well established organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Operations Manager
The Baths Upstairs Restaurant & Cafe
12.2018 - 08.2019
- Oversaw a 2 year long rebranding of a multi level beach front venue.
- Oversaw the personal development of a 35+ team over 2 venue.
- Personally managed the daily procedures of a casual dining cafe that over summer can serve an excess of 1000 meals a day.
- Assisted the operation of the Upstairs casual fine dining restaurant.
- Developed new standards and procedures for the restaurant with the goal of regaining previously awarded Chefs Hat.
Beverage Manager
Entrecôte Parisian Steak House
05.2018 - 08.2019
- Short term contract to reinvent beverage offering and create new stock control procedures.
- Fixed years of mishandling of the cellar and POS system creating in 3 months a positive stock variance of over $30,000.00.
- Managed daily operations of one of South Yarra‘s busiest venues.
Venue Manager
Vaquero Dining
10.2016 - 11.2017
- Received positive reviews from the national Australian as well as the Courier Mail, ranking 37th restaurant in Australia, 2 wine goblets and received a personal chairman's remark on the wine list of the year awards and more.
- Established and implemented procedures for completely new venue.
- Event coordinated and planned through customer liaising.
- Coordinated local area and online social media marketing strategies.
- Ensured guest satisfaction and developed strong relationships with first time and regular customers.
- Regularly exceeded sales and KPI targets.
- Developed future growth and budget targets.
- Hands on development and leadership of experienced and new team members.
- Worked autonomously within a larger company group.
- Controled invoicing and stock consolidation
Assistant Manager
Urban Purveyor Group - Sake/Bavarian Bier Cafe
01.2016 - 10.2016
- Helped on the operation of 2 different venues, Sake Restaurant and Bavarian Bier Cafe.
- Whilst at Sake the restaurant was entitled to keeps its AGFG One Hat status being only 1 point behind its second Hat.
- Developed and implemented effective marketing plans to increase sales and profits while managing costs on 2 very different style venues.
- Carefully interviewed, selected, trained and supervised casual staff and managers.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service, keeping in mind the individuality of each venue.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within each venue.
Restaurant Manager/Hotel Operations Manager
Fix Restaurant & Wine Bar
01.2012 - 01.2016
- Operation of a multi venue hotel, with 5 bars, a casual and a fine dining restaurant, with at least 2 days a week with no other managers.
- Whilst under my management the restaurant was awarded every year consecutive awards in best restaurant in hotel, best wedding venue, best function venue and finalist in casual fine dinning and more.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Carefully interviewed, selected, trained and supervised casual staff and managers.
- Interacted positively with customers while promoting hotel facilities and services.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Redesigned and improved wine and beverage list, whilst continually moving dead stock from previous years.
Assistant General Manager
Ole Spanish Tapas Bar
08.2011 - 01.2012
- Helped the development of a brand new venue.
- Designed bar from top to bottom to match restaurants Spanish theme.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime and maximize revenue.
General Manager
Ahmets Turkish Restaurant
06.2011 - 10.2011
- Prepared for and executed rebranding of themed restaurant and bar.
- Responsible for the training and development of all front of house members.
- Oversaw the everyday venue operations to ensure minimum wage cost and maximum revenue.
Floor Manager/Cellar Manager/Sommelier
The 5th Element Bar and Cellar
01.2009 - 12.2009
- Opening and closing procedures for both restaurant and wine cellar.
- Cellar duties.
- Sommelier.
Skills
- KPI Management
- Top Line Sales
- Staff Recruitment and Training
- Event planning, coordination and management
- Operations Management
- POS and Reservations System integration
- Payroll and HR software
Timeline
Restaurant Manager
Regatta Hotel/AusVenueCo
11.2022 - Current
Senior Restaurant Manager/Acting Venue Manager
White And Wongs / Good Group
02.2022 - 10.2022
Venue Manager/Operations Manager
Taragon Ltd. - Ezard/Gingerboy
08.2019 - 02.2022
Operations Manager
The Baths Upstairs Restaurant & Cafe
12.2018 - 08.2019
Beverage Manager
Entrecôte Parisian Steak House
05.2018 - 08.2019
Venue Manager
Vaquero Dining
10.2016 - 11.2017
Assistant Manager
Urban Purveyor Group - Sake/Bavarian Bier Cafe
01.2016 - 10.2016
Restaurant Manager/Hotel Operations Manager
Fix Restaurant & Wine Bar
01.2012 - 01.2016
Assistant General Manager
Ole Spanish Tapas Bar
08.2011 - 01.2012
General Manager
Ahmets Turkish Restaurant
06.2011 - 10.2011
Floor Manager/Cellar Manager/Sommelier
The 5th Element Bar and Cellar
01.2009 - 12.2009