Summary
Overview
Work History
Education
Skills
Accomplishments
Itsummary
Roles And Responsibilities
Certification
Timeline
Generic

Marco Scalise

Middle Park,Victoria

Summary

Motivated Sales Assistant with a background in Print and Copy, dedicated to delivering excellent customer service. Highly organized and detail-oriented, empathetic to customer needs while maintaining a strong focus on achieving sales targets. Possesses a strong ability to assist customers in finding the products and services that best meet their needs. Recognized for exceptional communication skills, teamwork, and commitment to delivering high-quality results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Assistant (POS)

Officeworks
01.2020 - Current
  • Provided friendly and knowledgeable customer service, including handling inquiries and facilitating returns
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Streamlined checkout process, reducing average customer waiting time during peak hours.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Print and Copy Team Member

Officeworks
02.2021 - Current
  • Managed printing and copying services at Officeworks, ensuring high-quality output and timely completion of customer orders
  • Operated printing equipment, maintained inventory, and provided technical support to customers
  • Collaborated with team members to optimize workflow and deliver exceptional service.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Optimized production schedules by accurately estimating job completion times based on machine capabilities and workload demands.
  • Tightened or loosened fountain thumbscrews to adjust ink flow.
  • Examined job orders to determine quantity, stock specifications, colours and special printing instructions.
  • Produced high-quality brochures, flyers, four-colour artwork and mailers.

Café Assistant

Albert Park College
04.2018 - 10.2018
  • Managed a café at Albert Park College's Year 9 Campus, overseeing a team of five to serve students and teachers
  • Responsibilities included menu creation, efficient cooking, team communication to ensure smooth operations, and facilitating customer transactions.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

Education

Bachelor of Business - Marketing And Open Innovation

Royal Melbourne Institute of Technology
Melbourne, VIC
12.2024

Screen And Media Certification 3&4 (VET) - Screen And Media

IMVC
South Melbourne
12.2021

VCE -

Albert Park College
Albert Park
11.2021

Skills

Problem-Solving

Teamwork and Collaboration

Positive Attitude

Customer Service

Clear Communication

Following Instructions

Leadership Qualities

Workplace Safety

Accomplishments

  • Successfully de-escalated conflicts with difficult customers, turning negative experiences into positive outcomes and maintaining customer loyalty.
  • Received multiple commendations from customers for providing outstanding service and resolving issues promptly for both sales and print and copy inquiries.
  • Onboarded onto the safety team to help promote wellbeing and a safe working environment for all team members of my Officeworks store.

Itsummary

  • Office 365 - Microsoft Word, Excel, PowerPoint, and Outlook
  • Adobe Suite - Photoshop, InDesign, and Firefly
  • Google Suite - Google Docs, Sheets, Slides and Drive
  • Mac OS Operating System
  • Windows 10 & 11
  • Print and Copy Software and Hardware (Printing Machinery and Binding Machines)
  • POS (Point of Sale) Register

Roles And Responsibilities

  • Maintain order in a store and ensure things run smoothly for both staff and for customers.
  • Maintain thorough knowledge of products and promotions to provide accurate information to customers.
  • Contributed to positive team environment by supporting colleagues and collaborating on sale strategies.
  • Maintained a clean and organized work area, including equipment and supplies.
  • Managed print and copy inventory, restocking supplies as needed.
  • Assisted customers with print and copy requests, providing recommendations and guidance.

Certification

Working With Children's Check

Timeline

Print and Copy Team Member

Officeworks
02.2021 - Current

Sales Assistant (POS)

Officeworks
01.2020 - Current

Café Assistant

Albert Park College
04.2018 - 10.2018

Bachelor of Business - Marketing And Open Innovation

Royal Melbourne Institute of Technology

Screen And Media Certification 3&4 (VET) - Screen And Media

IMVC

VCE -

Albert Park College

Similar Profiles

CREATE PROFILE
Marco Scalise