Marco Trapchevski
Richmond,VIC
Summary
Highly skilled Credit Specialist with the know how to deliver complex, detailed information in terms that anyone can understand. A passionate worker with over 20 years of assisting clients by finding solutions to issues and investigating queries. Knowledgeable in all credit procedures. Reliable employee seeking Connections Officer position. Offering excellent communication and good judgment.
Overview
21
21
years of professional experience
Work History
Credit Specialist
Powercor
Melbourne, VIC
10.2000 - Current
- Collaborated with management to evaluate credit strategies and develop improvements.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
- Developed effective relationships with customers, which helped improve overall payment processes.
Education
Bachelors Engineering - Engineering
Monash University
Melbourne, VIC10.1993
Skills
- Banking products knowledge
- Effective communication
- Operating Procedures
- Compliance assessments
- Account management
- Fraud knowledge
- Investigations
- Application verification
Timeline
Credit Specialist
Powercor
10.2000 - Current
Bachelors Engineering - Engineering
Monash University