MARCO TROVATO
COLYTON,Australia
Summary
A seasoned leader in operations management, I excel in driving business growth and operational excellence, as demonstrated at Cleansight Solutions Pty Ltd. With a proven track record of retaining over 95% of clients and boosting revenue, my expertise spans strategic planning, relationship building, and leveraging computer literacy for efficiency.
Overview
36
36
years of professional experience
1
1
Certification
Work History
SENIOR PORT FOLIO MANAGER/ OPERATIONS MANAGER CONSULTANT / BUSINESS DEVELOPMENT
CLEANSIGHT SOLUTIONS PTY LTD
01.2017 - Current
- Company Overview: 130 + CLIENTS IN AN AREA COVERING THE SYDNEY NORTHERN SUBURBS, SOUTH WEST SYDNEY -WESTERN SYDNEY.WOLLONGONG AND REGIONAL AREAS DUBBO, BATHURST
- CERTIFICATION - APPLIANCE TEST/ TAG
- COMPUTER KNOWLEDGE EXCEL, WORD, XP, WINDOWS, PAINT
- NSW OPERATIONS MANAGER OVERSEEING EXISTING CLIENTS AND NEW CLIENTS TO NORTHERN
- BUSINESS DEVELOPMENT QUOTATIONS FOR NEW CONTRACT AND START UPS
- TRAINING OF NEW MANAGEMENT WITHIN THE ORGANISATION
- SELECTION AND RECRUITMENT OF DIRECT LABOUR AND SUBCONTRACTOR STAFF
- SITE ORIENTATION AND OH&S TRAINING OF STAFF AND CONTRACTORS TO SITES, RESPONSIBLE FOR MAINTAINING STAFF PERFORMANCES ON A MONTHLY BASIS AS PER SITE PACIFIC
- OH&S ACCREDITATION EXPERIENCE FOR WORK COVER AUDITS SHOPPING CENTRES, CLUBS, NURSING HOME FACILITIES
- COMMERCIAL/ INDUSTRIAL
- RECONCILIATION OF MONTHLY ACCOUNTS AND CLIENT AP LIAISON
- CONDUCTING REGULAR INSPECTIONS OF ALL SITES & SCHEDULING OF WORK CONTAINED IN JOB SPECIFICATIONS
- ORGANISATION AND ATTENDING REGULAR MEETINGS WITH CLIENTS AND STAFF
- ORDERING OF SUPPLIES AND EQUIPMENT WHILST REMAINING WITHIN CONTRACTS BUDGET
- ABILITY TO START CONTRACTS PROMPTLY WHEN NECESSARY AND SET STRUCTURES IN PLACE TO SUITE SITE SPECIFICATIONS
- TIME MANAGEMENT SKILLS PERSONAL AND TRAINING OF OTHERS
- 130 + CLIENTS IN AN AREA COVERING THE SYDNEY NORTHERN SUBURBS, SOUTH WEST SYDNEY -WESTERN SYDNEY.WOLLONGONG AND REGIONAL AREAS DUBBO, BATHURST
SENIOR PORT FOLIO MANAGER/ OPERATIONS MANAGER CONSULTANT / BUSINESS DEVELOPMENT
GAVS GROUP PTY LTD
01.2015 - 01.2017
- Company Overview: 60 + CLIENTS IN AN AREA COVERING THE SYDNEY NORTHERN SUBURBS, SOUTH WEST SYDNEY -WESTERN SYDNEY.WOLLONGONG AND REGIONAL AREAS DUBBO, BATHURST
- CERTIFICATION - APPLIANCE TEST/ TAG
- COMPUTER KNOWLEDGE EXCEL, WORD, XP, WINDOWS, PAINT
- NSW OPERATIONS MANAGER OVERSEEING EXISTING CLIENTS AND NEW CLIENTS TO NORTHERN
- BUSINESS DEVELOPMENT QUOTATIONS FOR NEW CONTRACT AND START UPS
- TRAINING OF NEW MANAGEMENT WITHIN THE ORGANISATION
- SELECTION AND RECRUITMENT OF DIRECT LABOUR AND SUBCONTRACTOR STAFF
- SITE ORIENTATION AND OH&S TRAINING OF STAFF AND CONTRACTORS TO SITES, RESPONSIBLE FOR MAINTAINING STAFF PERFORMANCES ON A MONTHLY BASIS AS PER SITE PACIFIC
- OH&S ACCREDITATION EXPERIENCE FOR WORK COVER AUDITS SHOPPING CENTRES, CLUBS, NURSING HOME FACILITIES
- COMMERCIAL/ INDUSTRIAL
- RECONCILIATION OF MONTHLY ACCOUNTS AND CLIENT AP LIAISON
- CONDUCTING REGULAR INSPECTIONS OF ALL SITES & SCHEDULING OF WORK CONTAINED IN JOB SPECIFICATIONS
- ORGANISATION AND ATTENDING REGULAR MEETINGS WITH CLIENTS AND STAFF
- ORDERING OF SUPPLIES AND EQUIPMENT WHILST REMAINING WITHIN CONTRACTS BUDGET
- ABILITY TO START CONTRACTS PROMPTLY WHEN NECESSARY AND SET STRUCTURES IN PLACE TO SUITE SITE SPECIFICATIONS
- TIME MANAGEMENT SKILLS PERSONAL AND TRAINING OF OTHERS
- EXPERIENCED IN JOB ESTIMATION AND QUOTATIONS INITIAL CONTRACTS AND SPECIALS ON REQUEST
- 60 + CLIENTS IN AN AREA COVERING THE SYDNEY NORTHERN SUBURBS, SOUTH WEST SYDNEY -WESTERN SYDNEY.WOLLONGONG AND REGIONAL AREAS DUBBO, BATHURST
- ACHIEVEMENTS: RETENTION OF OVER 95% OF EXISTING CUSTOMERS, INCREASED REVENUE FOR THIS AREA BY 48.5%
- EXPERIENCED IN JOB ESTIMATION AND QUOTATIONS INITIAL CONTRACTS AND SPECIALS ON REQUEST
OPERATIONS MANAGER
INSTYLE SERVICES PTY LTD
01.2012 - 01.2015
- Company Overview: 65 + CLIENTS IN AN AREA COVERING THE NSW
- CLEANING AND CATERING
- COMPUTER KNOWLEDGE EXCEL, WORD, XP, WINDOWS, PAINT
- NSW OPERATIONS MANAGER OVERSEEING EXISTING CLIENTS AND NEW CLIENTS
- BUSINESS DEVELOPMENT QUOTATIONS FOR NEW CONTRACT AND START UPS
- TRAINING OF NEW MANAGEMENT WITHIN THE ORGANISATION
- SELECTION AND RECRUITMENT OF DIRECT LABOUR AND SUBCONTRACTOR STAFF
- SPECIFICATIONS PROGRAMS AND SCHEDULES
- SITE ORIENTATION AND OH&S TRAINING OF STAFF AND CONTRACTORS TO SITES, RESPONSIBLE FOR MAINTAINING STAFF PERFORMANCES ON A MONTHLY BASIS AS PER SITE PACIFIC
- OH&S ACCREDITATION EXPERIENCE FOR WORK COVER AUDITS SHOPPING CENTRES, CLUBS, NURSING HOME FACILITIES
- COMMERCIAL/ INDUSTRIAL
- RECONCILIATION OF MONTHLY ACCOUNTS AND CLIENT AP LIAISON
- CONDUCTING REGULAR INSPECTIONS OF ALL SITES & SCHEDULING OF WORK CONTAINED IN JOB SPECIFICATIONS
- ORGANISATION AND ATTENDING REGULAR MEETINGS WITH CLIENTS AND STAFF
- ORDERING OF SUPPLIES AND EQUIPMENT WHILST REMAINING WITHIN CONTRACTS BUDGET
- ABILITY TO START CONTRACTS PROMPTLY WHEN NECESSARY AND SET STRUCTURES IN PLACE TO SUITE SITE SPECIFICATIONS
- TIME MANAGEMENT SKILLS PERSONAL AND TRAINING OF OTHERS
- EXPERIENCED IN JOB ESTIMATION AND QUOTATIONS INITIAL CONTRACTS AND SPECIALS ON REQUEST
- 65 + CLIENTS IN AN AREA COVERING THE NSW
- CLEANING AND CATERING
- ACHIEVEMENTS: RETENTION OF OVER 97% OF EXISTING CUSTOMERS, INCREASED REVENUE FOR THIS AREA BY 48.5%
SENIOR OPERATIONS MANAGER CONSULTANT / BUSINESS DEVELOPMENT
CORPORATE COMMERCIAL GROUP PTY LTD
01.2010 - 01.2012
- Company Overview: 164 PUBS AND VENUES + IN AN AREA COVERING THE SYDNEY- NORTHERN SUBURBS, SOUTH WEST SYDNEY -WESTERN SYDNEY
- COMPUTER KNOWLEDGE EXCEL, WORD, XP, WINDOWS, PAINT
- NSW OPERATIONS MANAGER OVERSEEING EXISTING CLIENTS AND NEW CLIENTS TO NORTHERN
- BUSINESS DEVELOPMENT QUOTATIONS FOR NEW CONTRACT AND START UPS
- TRAINING OF NEW MANAGEMENT WITHIN THE ORGANISATION
- SELECTION AND RECRUITMENT OF DIRECT LABOUR AND SUBCONTRACTOR STAFF
- SITE ORIENTATION AND OH&S TRAINING OF STAFF AND CONTRACTORS TO SITES, RESPONSIBLE FOR MAINTAINING STAFF PERFORMANCES ON A MONTHLY BASIS AS PER SITE PACIFIC
- OH&S ACCREDITATION EXPERIENCE FOR WORK COVER AUDITS SHOPPING CENTRES, CLUBS, NURSING HOME FACILITIES
- COMMERCIAL/ INDUSTRIAL
- RECONCILIATION OF MONTHLY ACCOUNTS AND CLIENT AP LIAISON
- CONDUCTING REGULAR INSPECTIONS OF ALL SITES & SCHEDULING OF WORK CONTAINED IN JOB SPECIFICATIONS
- ORGANISATION AND ATTENDING REGULAR MEETINGS WITH CLIENTS AND STAFF
- ORDERING OF SUPPLIES AND EQUIPMENT WHILST REMAINING WITHIN CONTRACTS BUDGET
- ABILITY TO START CONTRACTS PROMPTLY WHEN NECESSARY AND SET STRUCTURES IN PLACE TO SUITE SITE SPECIFICATIONS
- TIME MANAGEMENT SKILLS PERSONAL AND TRAINING OF OTHERS
- EXPERIENCED IN JOB ESTIMATION AND QUOTATIONS INITIAL CONTRACTS AND SPECIALS ON REQUEST
- 164 PUBS AND VENUES + IN AN AREA COVERING THE SYDNEY- NORTHERN SUBURBS, SOUTH WEST SYDNEY -WESTERN SYDNEY
- ACHIEVEMENTS: RETENTION OF OVER 94% OF EXISTING CUSTOMERS, INCREASED REVENUE FOR THIS AREA BY 51.5%
SENIOR OPERATIONS MANAGER
NORTHERN CONTRACT CLEANING
01.2007 - 01.2010
- Company Overview: 120+ CLIENTS IN AN AREA COVERING THE SYDNEY NORTH-WEST & SOUTH WEST SYDNEY -WESTERN SYDNEY
- COMPUTER KNOWLEDGE EXCEL, WORD, XP, WINDOWS, PAINT
- NSW OPERATIONS MANAGER OVERSEEING EXISTING CLIENTS AND NEW CLIENTS TO NORTHERN
- BUSINESS DEVELOPMENT QUOTATIONS FOR NEW CONTRACT AND START UPS
- TRAINING OF NEW MANAGEMENT WITHIN THE ORGANISATION
- SELECTION AND RECRUITMENT OF DIRECT LABOUR AND SUBCONTRACTOR STAFF
- SITE ORIENTATION AND OH&S TRAINING OF STAFF AND CONTRACTORS TO SITES, RESPONSIBLE FOR MAINTAINING STAFF PERFORMANCES ON A MONTHLY BASIS AS PER SITE PACIFIC
- OH&S ACCREDITATION EXPERIENCE FOR WORK COVER AUDITS SHOPPING CENTRES, CLUBS, NURSING HOME FACILITIES
- COMMERCIAL/ INDUSTRIAL
- RECONCILIATION OF MONTHLY ACCOUNTS AND CLIENT AP LIAISON
- CONDUCTING REGULAR INSPECTIONS OF ALL SITES & SCHEDULING OF WORK CONTAINED IN JOB SPECIFICATIONS
- ORGANISATION AND ATTENDING REGULAR MEETINGS WITH CLIENTS AND STAFF
- ORDERING OF SUPPLIES AND EQUIPMENT WHILST REMAINING WITHIN CONTRACTS BUDGET
- ABILITY TO START CONTRACTS PROMPTLY WHEN NECESSARY AND SET STRUCTURES IN PLACE TO SUITE SITE SPECIFICATIONS
- TIME MANAGEMENT SKILLS PERSONAL AND TRAINING OF OTHERS
- EXPERIENCED IN JOB ESTIMATION AND QUOTATIONS INITIAL CONTRACTS AND SPECIALS ON REQUEST
- 120+ CLIENTS IN AN AREA COVERING THE SYDNEY NORTH-WEST & SOUTH WEST SYDNEY -WESTERN SYDNEY
- ACHIEVEMENTS: RETENTION OF OVER 95% OF EXISTING CUSTOMERS, INCREASED REVENUE FOR THIS AREA BY 55.5%
CONTRACT SERVICE MANAGER/ OPS MANAGER
QUAD SERVICES PTY LTD
NSW
01.2002 - 01.2007
- Company Overview: CLIENT RELATIONSHIP MANAGEMENT, OVERALL ACCOUNT MANAGEMENT FOR SOME 60+ CLIENTS IN AN AREA COVERING THE SYDNEY NORTH-WEST, WESTERN SYDNEY
- COMPUTER KNOWLEDGE EXCEL, WORD, XP, WINDOWS, PAINT
- NSW SUPPORT OFFICER OVERSEEING THE TRAINING OF NEW MANAGEMENT WITHIN THE ORGANISATION
- SELECTION AND RECRUITMENT OF DIRECT LABOUR AND SUBCONTRACTOR STAFF
- SITE ORIENTATION AND OH&S TRAINING OF STAFF AND CONTRACTORS TO SITES, RESPONSIBLE FOR MAINTAINING STAFF PERFORMANCES ON A MONTHLY BASIS AS PER SITE PACIFIC
- OH&S ACCREDITATION EXPERIENCE FOR WORK COVER AUDITS SHOPPING CENTRES, CLUBS, NURSING HOME FACILITIES
- RECONCILIATION OF MONTHLY ACCOUNTS AND CLIENT AP LIAISON
- CONDUCTING REGULAR INSPECTIONS OF ALL SITES & SCHEDULING OF WORK CONTAINED IN JOB SPECIFICATIONS
- ORGANISATION AND ATTENDING REGULAR MEETINGS WITH CLIENTS AND STAFF
- ORDERING OF SUPPLIES AND EQUIPMENT WHILST REMAINING WITHIN CONTRACTS BUDGET
- ABILITY TO START CONTRACTS PROMPTLY WHEN NECESSARY AND SET STRUCTURES IN PLACE TO SUITE SITE SPECIFICATIONS
- TIME MANAGEMENT SKILLS PERSONAL AND TRAINING OF OTHERS
- EXPERIENCED IN JOB ESTIMATION AND QUOTATIONS INITIAL CONTRACTS AND SPECIALS ON REQUEST
- CLIENT RELATIONSHIP MANAGEMENT, OVERALL ACCOUNT MANAGEMENT FOR SOME 60+ CLIENTS IN AN AREA COVERING THE SYDNEY NORTH-WEST, WESTERN SYDNEY
- ACHIEVEMENTS: RETENTION OF OVER 97% OF EXISTING CUSTOMERS, INCREASED REVENUE FOR THIS AREA BY 43.5%
ENVIRONMENT MANAGER
SYDNEY MARKETS AUTHORITY PTY LTD
NSW
11.1999 - 07.2002
- Company Overview: OVERSEA ENVIRONMENTAL AWARENESS FLEMINGTON MARKETS & HAY MARKET SITES, EPA LEGISLATIONS / SYDNEY WATER AUTHORITIES
- COMPUTER KNOWLEDGE EXCEL, WORD, XP, WINDOWS, PAINT
- MONTHLY REPORTS AS REQUESTED FROM ABOVE LISTING
- OVERSEE WASTE CONTRACTORS, CLEANING CONTRACTORS, WORK COVER REQUIREMENT
- CONDUCTING REGULAR INSPECTIONS OF BOTH SITES & SCHEDULING OF WORK CONTAINED IN JOB SPECIFICATIONS
- SITE ORIENTATION AND OH&S TRAINING OF STAFF AND CONTRACTORS TO SITES, RESPONSIBLE FOR MAINTAINING STAFF PERFORMANCES ON A MONTHLY BASIS AS PER SITE PACIFIC
- WORKING ON NEW TENDERS & RESTRUCTURE IF NEED BE
- ABILITY TO CO-ORDINATE BUILDING WORKS WITHIN COMPANY BUDGETS
- DEALING WITH VARIOUS NATIONALITIES WITHIN THE FRUIT AND RETAIL INDUSTRY
- OVERSEA ENVIRONMENTAL AWARENESS FLEMINGTON MARKETS & HAY MARKET SITES, EPA LEGISLATIONS / SYDNEY WATER AUTHORITIES
- ACHIEVEMENTS: BUILDING LONG TERM RELATIONSHIPS THAT I HAVE TO TODAY AND HAVE THE ABILITY TO BE FLEXIBLE AND SUPPORTIVE WHEN CALLED UPON
- A INDUSTRY THAT TAUGHT ME TO LISTEN AND ACCESS THEN REACT AS THE NATIONALITIES CULTURE CHANGE WAS SO DELICATE YOU NEEDED TO LISTEN UNDERSTANDING PEOPLE EXPRESSION OF VOICE
ADMIN OFFICER
POLICE ROYAL COMMISSION INTO NSW POLICE SERVICES
01.1991 - 01.1999
- Company Overview: BASED AT 111 ELIZABETH ST SYDNEY 2000
- COMPUTER KNOWLEDGE EXCEL, WORD, XP, WINDOWS, PAINT
- REPORTS/ DAILY LOG, PROBLEM SOLVING, COMPUTER OPERATIONS
- VEHICLE LEASING FOR UP TO 36 VEHICLES PA WITHIN THE COMMISSION AND AUCTION DISPOSAL
- MAINTAINANCE OF BUILDING AND CONFIDITIAL REQUIREMENTS OF WITHIN MY ROLE
- BASED AT 111 ELIZABETH ST SYDNEY 2000
- ACHIEVEMENTS: WORKING WITHIN THIS AREA OF IMPORTANT'S GAVE TO ME OPENNESS, HIGH RESPONSIBILITY, ABLE TO ACCESS A SITUATIONS AND CONTROL
- TO GIVE HELP WHEN ASKED AND BE WILLING TO WORK IN A TEAM ENVIRONMENT
PROPERTY/ SERVICES MANAGER
LEND LEASE CARLINGFORD COURT SHOPPING
NSW
03.1989 - 10.1991
- Company Overview: IMPLEMENTATION OF KNOWLEDGE GAINED THROUGH CUSTOMER SERVICE AND ACCOUNT MANAGEMENT INTO DAY-TO-DAY OPERATIONS
- SUPERVISION AND CO-ORDINATION OF UP TO 2 MAINTENANCE STAFF AND 10 CLEANING STAFF MANAGING CLEANING SERVICES AND OPERATIONS
- PLUS ORGANISATION OF DAY TO DAY SERVICES OF ALL EQUIPMENT ETC AIR CON, ELECTRICAL, PLUMBING
- MONTHLY REPORTS TO CENTRE MANAGER AS REQUIRED
- ON SITE FIRST AID CERTIFIED
- IMPLEMENTATION OF KNOWLEDGE GAINED THROUGH CUSTOMER SERVICE AND ACCOUNT MANAGEMENT INTO DAY-TO-DAY OPERATIONS
- ACHIEVEMENTS: DESIGN AND IMPLEMENTATION OF MAJOR ACCOUNT MONITORING SYSTEM, PRESENTATION OF MONTHLY REPORTS TO MAJOR CLIENTS, PERFORMANCE TURNAROUND IN SIGNIFICANT ACCOUNTS INCLUDING KRAFT FOODS, MARS CONFECTIONERY AND NATIONAL FOODS; IMPLEMENTATION OF OPERATIONAL PLANNING STRUCTURE LEADING TO SIGNIFICANT INCREASE IN THE NUMBER OF ON-TIME DELIVERIES
Education
ASSOCIATE DIPLOMA - FACILITIES(MANAGEMENT)
CAMPBELLTOWN COLLEGE OF TAFE
12.1989
YEAR 12 - NSW HIGH SCHOOL CERTIFICATE
BLACKTOWN BOYS HIGH SCHOOL
11.1987
Skills
- LEADERSHIP
- DRIVE
- EXCELLENT SERVICE AND COMMUNICATION SKILLS
- CONFLICT RESOLUTION
- PROCESS MANAGEMENT
- TROUBLESHOOTING
- COMPUTER LITERACY
- BUSINESS DEVELOPMENT
- PLANNING AND BUDGETING
- RELATIONSHIP BUILDING AND MANAGEMENT
- BUSINESS REPORTING
- DESIGN AND PRODUCE DOCUMENTATION FOR CLIENTS IN A CLIENT START UP PACK INSPECTIONS
- TRAINING
- SPECIFICATION TO SUIT CLIENTS' SPECIFIC NEEDS
- STAFF TRAINING
- HEALTHCARE INDUSTRY TRAINING
- INFECTION CONTROL TRAINING
- FIRST AID
- SCREENING AND EMPLOYMENT
- COVID-19 CLEANING AND TRAINING
- SITE SPECIFIC ACCESSING AND TRAINING
- QUALITY AWARENESS AND SUPPORT
- ABLE TO USE A LARGE VARIETY OF MACHINES
- SCRUBBERS
- POLISHERS
- SWEEPERS
- HIGH PRESSURE CLEANING MACHINES
- VAST AMOUNT OF CHEMICAL UNDERSTANDING AND USES
Certification
- Appliance Test/Tag
- Drivers License
- Test and Tag License
- White Card
References
Available on request
Hobbies and Interests
- Reading
- Sketching
- Painting
- Golf
- Motor Enthusiast - Motorsports
- Footy - Soccer
References
References available upon request.
Timeline
SENIOR PORT FOLIO MANAGER/ OPERATIONS MANAGER CONSULTANT / BUSINESS DEVELOPMENT
CLEANSIGHT SOLUTIONS PTY LTD
01.2017 - Current
SENIOR PORT FOLIO MANAGER/ OPERATIONS MANAGER CONSULTANT / BUSINESS DEVELOPMENT
GAVS GROUP PTY LTD
01.2015 - 01.2017
OPERATIONS MANAGER
INSTYLE SERVICES PTY LTD
01.2012 - 01.2015
SENIOR OPERATIONS MANAGER CONSULTANT / BUSINESS DEVELOPMENT
CORPORATE COMMERCIAL GROUP PTY LTD
01.2010 - 01.2012
SENIOR OPERATIONS MANAGER
NORTHERN CONTRACT CLEANING
01.2007 - 01.2010
CONTRACT SERVICE MANAGER/ OPS MANAGER
QUAD SERVICES PTY LTD
01.2002 - 01.2007
ENVIRONMENT MANAGER
SYDNEY MARKETS AUTHORITY PTY LTD
11.1999 - 07.2002
ADMIN OFFICER
POLICE ROYAL COMMISSION INTO NSW POLICE SERVICES
01.1991 - 01.1999
PROPERTY/ SERVICES MANAGER
LEND LEASE CARLINGFORD COURT SHOPPING
03.1989 - 10.1991
ASSOCIATE DIPLOMA - FACILITIES(MANAGEMENT)
CAMPBELLTOWN COLLEGE OF TAFE
YEAR 12 - NSW HIGH SCHOOL CERTIFICATE
BLACKTOWN BOYS HIGH SCHOOL
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