Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcos Santos

Currie

Summary

Experienced Restaurant Manager with over 6 years in high-end hospitality environments across Australia and the UK. Skilled in leading teams, managing restaurant operations, coordinating with kitchen and suppliers, developing menus, and maintaining strict compliance with health and safety standards. Known for delivering top-tier customer service, driving team performance, and ensuring efficient, profitable operations. Bilingual in English and Portuguese.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

King Island Travels -Wildharvest
05.2025 - Current
  • Oversee daily operations of the restaurant, ensuring seamless service and exceptional customer experiences.
  • Supervise and train service staff, create weekly rosters, and manage shift coverage.
  • Maintain inventory and ordering processes, liaising with suppliers for timely deliveries.
  • Collaborate with kitchen staff on seasonal menus, wine pairing events, and function planning.
  • Ensure compliance with all food safety, licensing, and hygiene regulations.
  • Resolve customer complaints effectively and professionally.
  • Conduct daily cash-up and reconciliation; contribute to monthly budgeting and reporting.

Floor Manager

Fink Group - Bennelong
09.2024 - 12.2024
  • Led floor operations in one of Sydney’s premier fine dining venues.
  • Supervised a team of 25 staff members, overseeing daily performance and shift duties.
  • Delivered comprehensive training on service protocols, food and wine knowledge, and POS systems.
  • Managed special events and VIP guest experiences.
  • Utilized SevenRooms, Deputy, and Marketman for reservations, staffing, and stock control.
  • Worked closely with the sommelier and head chef to align service with seasonal menus and wine pairings.
  • Supported budgeting processes and operational improvements with senior management.

Restaurant Supervisor

Adam Handling Collections - Frog
01.2022 - 02.2023
  • Managed front-of-house operations in a Michelin-starred environment.
  • Supervised a team of 8, prepared rosters, and ensured team coverage.
  • Trained staff in fine dining service standards and wine knowledge.
  • Conducted inventory checks and coordinated with suppliers for wine and spirits.
  • Assisted with coordinating tasting menus, wine pairing events, and private dining bookings.
  • Handled customer feedback and complaints diplomatically to ensure retention and satisfaction.
  • Used Micros POS and OpenTable to manage bookings and floor plan optimization.

Head Waiter

Royal Automobile Club
04.2018 - 03.2021
  • Delivered high-level food and beverage service to members and guests in an exclusive club environment.
  • Supported the reservations and events team in preparing guest lists, seating plans, and room setups.
  • Maintained detailed wine knowledge, achieving WSET Level 1 and Level 2 certifications.
  • Promoted to senior positions through demonstrated leadership and guest service.
  • Assisted with staff mentoring and quality control during peak service periods.

Education

Bachelor of Arts - International Hotel Management

University of West London
London,UK
07-2022

Skills

  • Team Leadership & Training
  • Inventory & Stock Management
  • Menu Planning & Coordination
  • Health & Safety Compliance
  • Customer Service Excellence
  • Budgeting & Financial Reporting
  • Roster Creation & Labour Management
  • POS Systems: SevenRooms, Deputy, Micros, Marketman, OpenTable

Languages

English
Portuguese

Timeline

Restaurant Manager

King Island Travels -Wildharvest
05.2025 - Current

Floor Manager

Fink Group - Bennelong
09.2024 - 12.2024

Restaurant Supervisor

Adam Handling Collections - Frog
01.2022 - 02.2023

Head Waiter

Royal Automobile Club
04.2018 - 03.2021

Bachelor of Arts - International Hotel Management

University of West London

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