Marcos Paulo Da Silva
IT Technical Officer Level 2 And 3
Carrara,Qld
Summary
I have completed my degree of Information Technology with major in Networking and Security at Griffith University. Career Objective: As an experienced and knowledgeable Information Technology Professional I am seeking to apply my skills within a Business Systems Support Officer. I work well independently, or in a team, and am able to deliver all facets of computer help desk support such as troubleshooting, installations, and maintenance. I have in-depth knowledge and understanding of numerous software packages and operating systems and am skilled in providing Customer and End-User Help Desk Support. My experience and strong communication skills mean I can easily identify and resolve technical issues and concerns to assist clients.
Overview
9
9
years of professional experience
50
50
years of post-secondary education
Work History
I.T Technician T02
PBC State High School
Palm Beach, Queensland
04.2015 - Current
- Servicing equipment, assisting with software configuration and providing user assistance through efficient and effective use of information technology facilities;
- Assist with the installation and maintenance of departmental strategic applications in regional office and schools, in accordance with operational procedures;
- Assist in the deployment and maintenance of departmental managed operating environment, using the tools and techniques for deployment activities, for the teaching and learning network;
- Maintain relevant documentation and procedures on all tasks;
- Work proactively to enhance reliability and accessibility of school ICTs to facilitate reliable access for teaching and learning purposes;
- Work as part of a team to communicate technical information, issues and developments capable of improving technical support in schools;
- Provide advice, assistance and responsive client focused support, maximising the potential of computing technology across the region; and
- Maintain currency of technical proficiency and skills including knowledge of server hardware, configuration and networking peripherals.
Support Analyst
Stefanini EMEA
Sao Paulo
08.2011 - 03.2013
- Perform duties on a team of 6 technicians that handle over 5000 desktop, laptop, and mobile users within the company.
- Handle calls from Help Desk on support for internal and external clients
- applications, including Microsoft Office, Symantec Enterprise Vault, SEP, Altiris, internal proprietary applications.
- Move older Help Desk and PC Support SharePoint knowledgebase over to JIRA Wiki documentation.
- Assist in streamlining Windows 7 migration.
- Customer service and ticketing systems
- Detection and repairing networking issues in the field
- Networking solutions, including switch installation, wireless configuration, TCP/IP, and Microsoft Exchange Server account management
- Client troubleshooting / User password reset
- Installation of new workstations
- Operating system installation and upgrades on all platforms
- Asking questions of users concerning the functioning of some software and hardware company or partners
Education
Bachelor Degree of Information Technology - Networking and Security
Griffith University Gold Coast
Diploma of I.T Networking - undefined
TAFE Queensland
undefined
EAP TAFE
Intermediate - English
TAFE Queensland
Advanced Diploma of Networking Management (I.T - undefined
UNIP
Diploma of I.T. Technician SENAC - undefined
Skills
Windows Server 2012/2016/2019 - Active Directory Administrationundefined
Additional Information
Referee: Glen Jordan – Old I.T Manager glenj50@gmail.com 0439 542 819
Timeline
I.T Technician T02
PBC State High School
04.2015 - Current
Support Analyst
Stefanini EMEA
08.2011 - 03.2013
Bachelor Degree of Information Technology - Networking and Security
Griffith University Gold Coast
Diploma of I.T Networking - undefined
TAFE Queensland
undefined
EAP TAFE
Intermediate - English
TAFE Queensland
Advanced Diploma of Networking Management (I.T - undefined
UNIP
Diploma of I.T. Technician SENAC - undefined
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