Marcus Banitisoits
Melbourne,VIC
Summary
At Audi Service Doncaster, I excelled in enhancing customer satisfaction and retention through expert relationship-building and striving to always make the customer feel special. Achieved high satisfaction targets by effectively resolving complaints and fostering team collaboration. I believe I am a very hardworking employee and enthusiastic about learning the field inside and out. I try to pursues opportunities to learn new skills and contribute to group success. I offer great relationship-building and problem-solving abilities. I am always coming into work with a smile and bringing positivity to those around me.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Audi Service Doncaster
04.2022 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to meet upsell goals.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Education
VCE - Maths, English, Accounting, Economics
Doncaster Secondary College
Doncaster, VIC11.2019
Skills
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Complaint Handling
- Organization
- Follow-up skills
- Appointment Scheduling
- Automotive Terminology
- Attention to Detail
- Customer Relationship Management
Hobbies
- Dirt bike riding
- Fishing
- Golf
- AFL
- Camping
- Car shows (classic cars)
Certification
- Certified Audi Service Advisor, Audi Australia - Decemebr 2022
Timeline
Automotive Service Advisor
Audi Service Doncaster
04.2022 - Current
VCE - Maths, English, Accounting, Economics
Doncaster Secondary College
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