Marcus Boctor
Hillside,VIC
Summary
Developed strong customer service skills in fast-paced retail environment, providing efficient and friendly support to diverse clientele. Skilled in inventory management and handling transactions with accuracy and care. Seeking to leverage these transferable skills in new field, contributing to dynamic team and achieving organizational goals. I am a energetic and friendly individual with excellent communication skills and a positive attitude. Knowledgeable about product displays and customer interaction, with experience in handling transactions and inventory management. Committed to ensuring pleasant shopping experience and increasing store sales through attentive service and reliable support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Worker
Woolworths
04.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through diligent stock management and restocking processes.
- Operated point-of-sale systems, ensuring efficient transaction processing and customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Monitored store cleanliness and organization, contributing to a welcoming shopping atmosphere.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Construction Worker
APRENTICE
03.2023 - 02.2024
- trench digging, backfilled holes and compacted earth to prepare for new construction.
- Installed drywall, siding and other structural components.
- Followed blueprints and diagrams to complete projects according to specifications.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Measured dimensions of finished pieces for conformance to specifications.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Grocery Team Member
FoodWorks Supermarkets
05.2022 - 01.2023
- Made change and returned correct cash and coin to patrons.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Processed orders on POS system and accepted cash and charge payments.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Prepared salads, soups and sandwiches for customers.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Increased efficiency by regularly updating shelf labels and ensuring accurate pricing information for customers.
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
Education
High School Diploma -
Copperfield College - Delahey Senior Campus
Delahey VIC09-2025
No Degree - Business
I VET
Melbourne, VIC08-2025
Skills
- Form Construction and Removal
- critical thinking
- Material Loading and Unloading
- Measurements and Calculations
- Trade assistance
- Problem-Solving
- Basic Carpentry
- Physical Strength and Stamina
- Site pack up
- Customer assistance
- Patience and empathy
- Customer service
- Heavy Lifting
Certification
certifacte IV in workplace skills\business managment
Timeline
Retail Worker
Woolworths
04.2024 - Current
Construction Worker
APRENTICE
03.2023 - 02.2024
Grocery Team Member
FoodWorks Supermarkets
05.2022 - 01.2023
High School Diploma -
Copperfield College - Delahey Senior Campus
No Degree - Business
I VET
references
Hiring manger
Melissa Formosa -0413 589 213
Cast Building Services
Toffa Samuel- 0467 680 691