Marcus Chan
Preston
Summary
I am an Adaptable professional with a proactive mindset, dedicated to overcoming challenges and enhancing career development. With a proven ability to navigate diverse environments, I pride myself on delivering consistent contributions to team success.
Overview
5
5
years of professional experience
Work History
Warehouse Assistant Supervisor
Harvey Norman
Preston
03.2025 - Current
- Monitored employee performance and provided feedback to ensure productivity standards were met.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Investigated customer complaints and implemented solutions for resolution.
- Scheduled and assigned daily tasks to warehouse staff.
Sales Consultant
Harvey Norman
Maribyrnong
03.2024 - 02.2025
- Drove a 25% monthly increase in individual sales, and contributed to a 30% year-over-year team sales growth.
- Managed ticketing, pricing, and inventory systems while maintaining up-to-date product knowledge to ensure smooth operations and customer satisfaction.
- Strengthened sales, negotiation, and interpersonal skills in a team-driven environment, delivering exceptional customer experiences, and fostering trust.
Warehouse Administration
Harvey Norman
Maribyrnong
01.2023 - 03.2024
- Handled over 40 calls daily (customers, suppliers, sales team), addressing inquiries, and resolving issues related to damaged, lost, or delayed shipments.
- Managed incoming stock shipments and accurately organized stock locations using Excel systems to ensure efficient logistics.
Customer Service
Australia Post
01.2020 - 01.2021
- Assisted over 20 customers daily with mailing and shipping processes, addressing concerns and providing tailored solutions to ensure satisfaction
- Handled and sorted hundreds of packages each day, maintaining efficiency and accuracy
- Developed strong customer service, problem-solving, and transaction-handling skills while managing shipping inquiries and ensuring smooth operations
Education
Bachelor of Business - Finance
RMIT University
01.2026
Skills
- Customer service
- Microsoft Excel
- Sales negotiation
- Team building
- Scheduling and planning
- Time management
References
References available upon request.
Timeline
Warehouse Assistant Supervisor
Harvey Norman
03.2025 - Current
Sales Consultant
Harvey Norman
03.2024 - 02.2025
Warehouse Administration
Harvey Norman
01.2023 - 03.2024
Customer Service
Australia Post
01.2020 - 01.2021
Bachelor of Business - Finance
RMIT University
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